Ghousia Nayab Khan
Walsall,West Midlands
Summary
Dedicated professional with a strong emphasis on integrity and confidentiality, demonstrating exceptional time efficiency and discretion. Known for remaining calm under pressure, showcasing attention to detail and clear communication skills. Proficient in telephone etiquette and active listening, with a proven ability to multitask effectively. Career aspirations include leveraging these competencies to enhance organisational operations and contribute to team success.
Overview
3
3
years of professional experience
Work History
Senior administrator
Palfrey health centre
walsall, west midlands
07.2023 - Current
- Handled high-level administrative tasks to support senior management.
- Responded calmly and compassionately in emergency situations.
- Completed start and end of day procedures for busy GP practice.
- Collaborated closely with other healthcare professionals, enhancing patient care delivery.
- Completed paperwork accurately and efficiently to meet NHS guidelines.
- Explained complex medical information in layman's terms for better understanding by patients.
- Great teamwork skills and mutual respect.
- Processed prescription requests promptly, enhancing customer service experience.
- Prioritised tasks during peak times ensuring smooth operation.
Receptionist
verma estates
walsall, west midlands
07.2022 - 09.2022
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
Education
Bachelor of Science - pharmacology
University of Wolverhampton
Wolverhampton 09/2023 -
Venepuncture (phlebotomist)
Wren Healthcare
Dudley 01/2024 - 01/2024
Weight, Height, BMI, and Waist Measuring Training
Wren Healthcare
Dudley 01/2024 - 01/2024
A-Levels -
West Walsall E-act Academy
Walsall 09/2021 - 08/2023
GCSEs -
West Walsall E-act Academy
Walsall 09/2019 - 08/2021
Skills
- Integrity and confidentiality
- Time efficiency
- Discretion and confidentiality
- Calm under pressure
- Attention to Detail
- Telephone etiquette
- Active listener
- Multitasking ability
- Telephone skills
- Clear communication
Languages
English
Intermediate
Punjabi
Intermediate
Urdu
Intermediate
References
References available upon request.
Timeline
Senior administrator
Palfrey health centre
07.2023 - Current
Receptionist
verma estates
07.2022 - 09.2022
Bachelor of Science - pharmacology
University of Wolverhampton
09/2023 -
Venepuncture (phlebotomist)
Wren Healthcare
01/2024 - 01/2024
Weight, Height, BMI, and Waist Measuring Training
Wren Healthcare
01/2024 - 01/2024
A-Levels -
West Walsall E-act Academy
09/2021 - 08/2023
GCSEs -
West Walsall E-act Academy
09/2019 - 08/2021
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