Summary
Overview
Work history
Education
Skills
References
Timeline
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Sugitha Radhakrishnan

Isleworth,Greater London

Summary

An energetic, proactive, and self-motivated professional with experience across luxury hospitality, retail sales, and client services. Proven ability to deliver personalised and elevated experiences to high-value clients, building lasting relationships while exceeding sales targets. Through roles at Allianz Stadium VIP Lounge, Honeymoon Restaurant, and ARS Silk House, developed expertise in client engagement, upselling, and managing diverse client needs. Passionate about fashion, luxury products, and creating exceptional client journeys. Recognised for strong organisational, communication, and storytelling skills, combined with a commercial mindset and a genuine enthusiasm for luxury client service.

Overview

5
5
years of professional experience

Work history

Restaurant Office Assistant

Honeymoon Restaurant, Hounslow
Hounslow
03.2025 - 09.2025
  • Handled 10–20 client calls daily, managing bookings, catering enquiries, and package orders.
  • Coordinated 8–10 catering events monthly, processing orders valued up to £5,000.
  • Reduced shortages by 20% through effective stock and supplier management.
  • Supported front-of-house with client records and booking resolutions, maintaining 95%+ satisfaction.
  • Worked with differently-abled clients and special needs groups, applying knowledge from Psychology studies to deliver empathetic service.
  • Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
  • Implemented strategies to retain high-value customers.

Hospitality Staff

Allianz Stadium, Members’ Lounge
Twickenham, Richmond upon Thames
11.2023 - 12.2024
  • Delivered premium hospitality to 50–100 VIP guests per event, ensuring personalised service and luxury standards.
  • Contributed to 10–15% uplift in per-guest spend through upselling and tailored client engagement.
  • Worked in a 15-person team to serve lounges hosting up to 1,000 guests per matchday.
  • Maintained visual and service standards under pressure, achieving >95% positive client feedback.
  • Worked with differently-abled clients and special needs groups, applying knowledge from Psychology studies to deliver empathetic service.

Client services assistant

ARS Silk House
Hayes, Hillingdon
09.2020 - 08.2021
  • Handled 10–20 client calls daily, managing bookings, catering enquiries, and package orders.
  • Coordinated 8–10 catering events monthly, processing orders valued up to £5,000.
  • Reduced shortages by 20% through effective stock and supplier management.
  • Supported front-of-house with client records and booking resolutions, maintaining 95%+ satisfaction.
  • Monitored client feedback and contributed to improving service quality and client satisfaction.

Education

Bachelor of Science - Psychology

Brunel University London
Uxbridge, Hillingdon
09.2023 -

A-Levels - BTEC Applied Psychology

Richmond Upon Thames College
Twickenham, Richmond upon Thames
09.2021 - 07.2023

GCSEs - English (6) Maths (5) Science (5,5)

The Green School for Girls
Isleworth, Hounslow
09.2016 - 05.2021

Skills

  • Client engagement & relationship building
  • Luxury hospitality & retail service expertise
  • Sales & commercial mindset with proven upselling ability
  • Storytelling & communication to inspire clients
  • Organisation, scheduling & inventory management
  • Team collaboration in high-pressure environments
  • Experience working with differently-abled clients, supported by Psychology studies
  • Results-driven: achieved >95% client satisfaction and increased repeat bookings

References

References available upon request.

Timeline

Restaurant Office Assistant

Honeymoon Restaurant, Hounslow
03.2025 - 09.2025

Hospitality Staff

Allianz Stadium, Members’ Lounge
11.2023 - 12.2024

Bachelor of Science - Psychology

Brunel University London
09.2023 -

A-Levels - BTEC Applied Psychology

Richmond Upon Thames College
09.2021 - 07.2023

Client services assistant

ARS Silk House
09.2020 - 08.2021

GCSEs - English (6) Maths (5) Science (5,5)

The Green School for Girls
09.2016 - 05.2021

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