Ghislain Nyayo Njindam
Reading,Berkshire
Summary
Highly skilled professional with a strong background in client relations and exceptional communication abilities. Demonstrates good problem-solving skills and the ability to learn quickly, complemented by excellent time management and the capacity to work under pressure. Proactive team builder with a deadline-driven approach, possessing in-depth knowledge of hardware and software, operating system installation and configuration, and strong Excel skills. Experienced in Office 365 administration, attendance device setting and configuration, and Amazon Web Services. Career goal includes leveraging technical expertise to drive organisational success.
Overview
18
18
years of professional experience
8049
8049
years of post-secondary education
Work history
Warehouse operator
Argos
Reading, Berkshire
09.2024 - Current
- Collaborated with team members for smooth warehouse operations.
- Met tight deadlines by efficiently processing incoming shipments.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Communicated effectively with supervisors, improving overall workflow.
Crew member
McDonald's
Reading, Berkshire
04.2023 - Current
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
CUSTOMER SERVICE AND E-COMMERCE REPRESENTATIVE
PLAYSMART TOYS TRADING LLC
Dubai
03.2015 - 09.2025
- Deliver on Customer Service key performance indicators and metrics within quality, compliance and safety requirements
- Ensure effective, proactive, and timely communication to all internal and external stakeholders of customer service-related issues
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Listing of products on E-commerce platform and processing orders to final buyer (Amazon, Noon, Mumzworld, Carrefour, Sharaf DG)
- Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
- Processes orders, providing confirmation to customers regarding order receipt and availability.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, operations, quality, finance, and shipping personnel to handle customer inquiries and complaints.
SENIOR HELP DESK ADMINISTRATOR
PLAYSMART TOYS TRADING LLC
Dubai
03.2015 - 09.2025
- Maintain, support, develop, and assist in process strategies
- Create, maintain, and delete user accounts from various systems
- Manage asset disposal and track hardware
- Provide on-site and remote client support
- A passion for Microsoft (Windows OS, Exchange, Office, Outlook, etc.) including hardware and software applications
- Willingness to participate on tasks at all levels including, but not limited to desktop builds, deploys, and inventory control; user account building and maintenance; software rollouts; remote user assistance; virus and malware diagnostics and cleaning.
- Provide first line response for users requiring assistance with IT issues and problems
- A good working knowledge of PC hardware and network
- Coordinate with vendors on hardware replacements.
- Create and manage product descriptions for all online marketplace platforms
- Conduct extensive online research, at all times understanding marketing and sales strategies from all major e commerce retailers
IT SUPPORT
WORLDWIDE TRADER FZC
SAIF ZONE, UAE
05.2012 - 01.2015
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Backing up and restoring files
IT TECHNICIAN
IPNOV LIMITED
ACCRA
09.2007 - 02.2009
- Installing, maintaining, and repairing cable infrastructure.
- Performing maintenance on existing cabling systems.
- Testing newly installed or relocated cables according to company specifications.
- Troubleshooting issues with cable network.
- Installing of cable support structures such as j-hooks and cable racks.
- Ensuring all cables are neatly tied and bundled according to safety regulations.
Education
Professional Diploma - Information Technology (Network Engineering)
NIIT
Cisco Certified Networking Associate (CCNA) - Computer Networking
Topgun Technology
Cisco Certified Networking Professional (CCNP) - Computer Networking
Topgun Technology
General Educational Development (GED) - English & Mathematics
Online Studies
DubaiFunctional Skills English Level 2 - English
Lead Academy
ReadingSkills
- Ability to learn quickly
- Excellent time management skills
- Ability to work under pressure
- Proactive
- In-depth knowledge of hardware and software
- Operating system installation and configuration
- Strong Excel Skills
- Amazon Web Services Cloud Practitioner
Affiliations
- Sports ,Music, Reading ,Travelling
Languages
English
Fluent
French
Native
Timeline
Warehouse operator
Argos
09.2024 - Current
Crew member
McDonald's
04.2023 - Current
CUSTOMER SERVICE AND E-COMMERCE REPRESENTATIVE
PLAYSMART TOYS TRADING LLC
03.2015 - 09.2025
SENIOR HELP DESK ADMINISTRATOR
PLAYSMART TOYS TRADING LLC
03.2015 - 09.2025
IT SUPPORT
WORLDWIDE TRADER FZC
05.2012 - 01.2015
IT TECHNICIAN
IPNOV LIMITED
09.2007 - 02.2009
Professional Diploma - Information Technology (Network Engineering)
NIIT
Cisco Certified Networking Associate (CCNA) - Computer Networking
Topgun Technology
Cisco Certified Networking Professional (CCNP) - Computer Networking
Topgun Technology
General Educational Development (GED) - English & Mathematics
Online Studies
Functional Skills English Level 2 - English
Lead Academy
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