Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

Gheorghita Ionut Dogan

LONDON,England

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing [Area of expertise]. Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges. Accomplished [Job Title] experienced in improving business performance and reputation. Skilled in hospitality leadership, strategy and marketing to elevate hotel potential. Mentors and motivates high-performing staff to achieve first-class customer experiences. Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services. Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing [Task] and [Task]. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill].

Overview

17
years of post-secondary education

Work history

Whitbread PLC
London, England

Duty Manager
04.2023 - Current

Job overview

  • Actioned and resolved guest feedback to boost service quality.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Wrote end of shift reports to facilitate service continuity.
  • Handled guest complaints to protect brand reputation.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Met health and safety guidelines to maintain compliant working environments.
  • Stored cash floats and delivered secure banking procedures.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Adjusted sales strategies to local competition and decreased industry rates.
  • Consulted with central reservations to discuss new rate plans and promotions.
  • Adhered to company policies and brand standards to support outstanding guest experiences.
  • Led team of [Number]+ to deliver top-quality service and achieve company targets.
  • Trained front office staff in interaction best practices, boosting guest satisfaction survey scores.

Education

Liceul Tehnologic COSTACHE CONACHI
Romania

Foundation Degree in Arts
05.2001 - 07.2018

Skills

  • Front desk operations
  • Service management
  • Opera hotel management system
  • Room and floor inspections
  • Customer relations expertise
  • Guest experience improvement
  • People management

Languages

English
Intermediate

Timeline

Duty Manager

Whitbread PLC
04.2023 - Current

Liceul Tehnologic COSTACHE CONACHI

Foundation Degree in Arts
05.2001 - 07.2018
Gheorghita Ionut Dogan