Andreea Cucu

People Leadership & Engagement

-Delivered daily briefs and maintained open two-way communication to support an honest, motivated, and efficient work environment.

-Conducted regular 1-to-1s and day-to-day performance management aligned with EOS expectations.

-Performed weekly absence follow-up calls to understand reasons for absence and arranged welfare meetings where needed to support colleagues’ return to work.

-Encouraged full team participation in the Employee Opinion Survey (EOS).

-Successfully identified and supported the transition of a new Performance Coach to replace me when stepping up.

-Conducted Health&Safety communication and guidance with colleagues whenever issues or risks were identified, ensuring safe working practices across the shift.

Operational Management

-Introduced and managed packbench allocations based on daily order analysis to optimise workflow and efficiency.

-Completed hourly SLA reviews to ensure smooth performance and on-time shift handover.

-Supported cross-training of colleagues to ensure the correct headcount and flexibility during peak operations.

-Reviewed weekly control room plans and collaborated with Shift Managers to deploy staff effectively.

-Led D&A (Drugs & Alcohol) processes, including conducting investigations, gathering evidence, interviewing colleagues, and making well-supported decisions in line with company policy.

-Drove consistent performance management, providing coaching and feedback throughout the shift.

Shift Manager: Richard Parker

Email: richard.parker@dhl.com

Contact: +44 (0) 7919122645

As a Performance Coach, I was responsible for overseeing daily operations within the packing department, ensuring that team members were aligned with business priorities and productivity targets. I play a key role in coaching staff and managing workflow to meet strict order deadlines. My role required strong leadership, communication, and decision-making skills to maintain efficiency and high performance across the team.

Key Responsibilities:
-Coach and guide team members to enhance performance, ensuring adherence to quality and efficiency standards.
-Conduct training and cross-training sessions to support employee development and adaptability across roles.
-Monitor and manage order progress to ensure timely dispatch and minimise errors or delays.
-Make operational decisions in real time to support the smooth flow of work and resolve issues promptly.
-Promote a positive and collaborative team environment, supporting morale and staff engagement.
-Communicate effectively with leadership and warehouse staff to ensure alignment and problem-solving.
-Maintain compliance with health and safety procedures, as well as company policies.
Identify opportunities to streamline processes and improve operational effectiveness.

-Answerable for Operation Management System which includes daily tasks such as following: Work instructions, Excellence School, Performance review and Span of control

-Responsible doing E-commerce, Retail and Returns Weekly/Monthly planning and Agency requirements based on allowed budget, volume and figures provided by Customer

-Attending two hourly meetings and providing Shift Performance to On-Site Senior Managers, discuss potential shift issues and identify possible methods to improve shift performance

-Providing to Senior Managers Daily, Weekly and Monthly Reports

-Updating and approving colleagues holidays on the daily basis

• Warehouse Operative task such as: Picking,Packing,Putaway,Marshalling,Queries,Concessions
• Pick/Pack leader and trainer during Christmas and Summer Sale ensuring quality met company's high-quality standards.
• Worked safely in temperature-controlled environment, storing stock effectively to avoid product damage.
• Used exceptional communication and collaboration abilities to build positive, productive relationships with On-site team.
• Stayed in with Health & Safety policies when completing all tasks by following company manuals

• Read variety of books to children to promote language development skills
• Helped children complete homework and special assignments daily to support academic performance
• Accompanied children on outings to approved locations as well as after-school activities