Gheorghe Gostiuc
Reading,Berkshire
Summary
Dedicated professional with expertise in customer experience enhancement, team leadership, and communication. Demonstrates strong interpersonal skills and cultural awareness, ensuring respectful interactions with diverse audiences. Proven ability to resolve guest complaints professionally and coordinate travel events efficiently. Committed to maintaining high service standards and fostering memorable experiences for guests.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Bar Supervisor
Thames Lido
Reading
2025.09 - Current
- Supervising, motivating, and training bartenders and waiting staff.
- Oversee daily bar operations, ensuring exceptional service and customer satisfaction.
- Manage and train bar staff, fostering a positive team environment.
- Develop and implement innovative drink menus that reflect current trends and customer preferences.
- Ensure compliance with food safety regulations and maintain cleanliness throughout the bar area.
- Monitor inventory levels, order supplies as needed, and manage stock control to minimise waste.
- Collaborate with the kitchen team to ensure seamless service during busy periods.
- Handle customer inquiries and complaints professionally, resolving issues promptly.
- Maintain knowledge of industry trends and best practices to enhance the bar's offerings.
Head Bartender
Thames Lido
Reading
2025.01 - 2025.09
- Lead by example, maintaining high standards and ensuring all bar procedures are followed.
- Train and mentor new bar team members.
- Develop and update drinks and cocktail menus in collaboration with management.
- Monitor and maintain bar stock levels; place orders for wet goods when required and communicate any dry good required to Restaurant Manager, Assistant Restaurant Manager or Restaurant Supervisors.
- Help with stocktakes when required.
- Clean beer lines weekly on a Friday and maintain the overall appearance and hygiene of the bar area.
- Report maintenance or equipment issues promptly to the Restaurant or Assistant Manager.
- Coffee training for staff members
Bartender
Thames Lido
Reading
2022.08 - 2025.04
- Ensuring a professional, friendly and courteous service to all guests
- Delivering a warm welcome and taking food & drink orders accurately
- Being familiar with product offering (i.e. the menu, beverages on offer, wine list, etc)
- Maintain the highest standards of cleanliness and safety within the bar and restaurant area.
Waiting Staff
The Real Greek
Reading
2022.03 - 2022.08
- Greet customers in a warm and friendly manner
- Guide the customers through the menu, help them to make choices and ensure any allergies are communicated to the kitchen in the correct manner
- Serving dishes and checking in with guests during their meal to ensure everything is up to standard
- Ensure to have knowledge of drinks and food on the menu
- Ensure that company hygiene, health & safety standards and licensing knowledge are adhered to all times
Food and Beverage Supervisor
Donnington Grove Hotel
Newbury
2021.07 - 2022.03
- Checking in on dining customers to enquire about food quality and service
- Training and checking on restaurant staff
- Coordinate and manage daily restaurant operations
- Monitoring the restaurant's cash flow and setting bills
- Resolving customer complaints in a professional manner
- Take the role of the F&B Manager in his absence
- Supervising and coordinating different sort of events like weddings, parties, conferences and wakes
Waiter/Barman/ Conference and Banqueting Assistant
Donnington Grove Hotel
Newbury
2019.05 - 2021.06
- Greeting the guests
- Sharing the knowledge about food and drinks by making recommendations whilst taking orders
- Serving the food and drinks
- Dealing with payments for cash & card transactions
- Maintaining the standards of cleanliness & hygiene in the restaurant and bar, cleaning the tables, washing and polishing the glasses
- Interact with the customers in a professional and courteous manner
- Setting up and organising rooms layouts, equipment for weddings, conferences and parties
Education
Bachelor Degree - Bachelor of philology, French Translator
Yuriy Fedkovych Chernivtsi National University
Chernivtsi,Ukraine 2013.09 - 2017.06
Skills
- Customer Experience Enhancement: Skilled in creating memorable experiences for guests
- Team Leadership: Experience in supervising and training staff to maintain high service standards
- Communication: Strong interpersonal and listening skills to interact effectively with guests and colleagues
- Cultural Awareness: Sensitivity and respect for diverse cultural backgrounds
- Problem Solving: Capable of resolving guests' complaints professionally
- Travel Coordination: Knowledge of organizing events and itineraries for diverse audiences
Timeline
Bar Supervisor
Thames Lido
2025.09 - Current
Head Bartender
Thames Lido
2025.01 - 2025.09
Bartender
Thames Lido
2022.08 - 2025.04
Waiting Staff
The Real Greek
2022.03 - 2022.08
Food and Beverage Supervisor
Donnington Grove Hotel
2021.07 - 2022.03
Waiter/Barman/ Conference and Banqueting Assistant
Donnington Grove Hotel
2019.05 - 2021.06
Bachelor Degree - Bachelor of philology, French Translator
Yuriy Fedkovych Chernivtsi National University
2013.09 - 2017.06