I am a highly organised and motivated professional with a proven ability to excel both independently and as part of a team. I thrive under pressure, consistently meeting strict deadlines while maintaining a positive and proactive approach. With strong communication skills and an adaptable, friendly manner, I bring intelligence and extensive experience in management and administration. Eager to embrace new challenges and expand my skill set, I am seeking a dynamic role where I can contribute my expertise and continue to develop professionally.
Hi, I’m
Ghazal Sheikh
Bradford
Summary
Overview
10
years of professional experience
12
years of post-secondary education
Work history
Verastar - Clear BusinessLeeds, ENG
Customer Enrolment Officer
09.2022 - 01.2025
Job overview
- Order card machines and manage their delivery schedules to ensure timely and accurate distribution
- Configure card terminals and EPOS systems, ensuring proper setup and functionality
- Oversee the terminal estate, monitoring active devices and addressing any issues
- Manage stock levels for card machines and related equipment, placing orders to replenish stock as needed
- Process till roll orders and ensure businesses receive supplies promptly
- Send out pre-paid labels for returns, ensuring a smooth and efficient return process
- Check all terminals to verify functionality and resolve technical issues
- Utilise Power BI for tracking operations, stock levels, and performance metrics effectively
- Use CRM and Zoho software to manage customer information, track orders, and support workflow efficiency
- Process customer refunds promptly and in accordance with company procedures
- Check and respond to emails daily to ensure timely communication and resolution of issues
- Work closely with external partners, including Worldpay, Ingenico, Cardstream, and Castles, to manage operations and resolve queries
- Coordinate with Royal Mail and DPD for deliveries, tracking shipments and resolving any logistical issues
- Provide support to businesses by addressing queries related to usernames, passwords, and system access
- Act as the primary point of contact for technical assistance and operational support regarding payment systems
The Grand BradfordBradford
Office Administrator (Part-time)
07.2024 - 10.2024
Job overview
- Provide administrative support to senior management and staff
- Manage calendars, schedule appointments, and coordinate meetings
- Prepare and maintain documents, reports, and presentations
- Handle internal and external communications professionally
- Organize and maintain office supplies and equipment
- Input and manage data in relevant systems
- Facilitate meetings, including agenda preparation and minute-taking
- Assist with project coordination and research as needed
- Process invoices and track budget expenditures
- Deliver excellent customer service to clients and visitors
Ovo EnergyRemote
Customer Service Specialist - Temporary
02.2023 - 09.2023
Job overview
- Engaging with OVO's customers via telephony, updating account and providing information in relation to their contract
- Quickly understand the root cause of customer contact, taking ownership for solving queries first time to prevent repeat contact
- Prepare, attend and actively contribute at meetings as appropriate
- Updating internal systems CS, FIT database and GreenHub
- Updating external Ofgem database
- Sending emails and communication via Salesforce
- Support other transition to OVO system and the decommissioning of CS
- Providing additional support for other activities as required
- Proactively reach out to customers who have expressed their intent to discontinue
- Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding
- Present compelling solutions and alternatives that address customers pain points and convince them to stay
- Maintain accurate records of customer interactions and account status in our CRM system
- Stay up to date with industry trends and our evolving systems to provide informed guidance to customers
HM Revenue & Customs (Manpower)Remote
Administrator (Temporary Contract)
01.2022 - 04.2022
Job overview
- Working as part of a team, carrying out risk-based compliance work into the tax affairs of customers
- Carrying out quality compliance checks, establishing facts using an investigative approach
- Working issues to resolution, using the full range of statutory powers that are available, as required
- Working corporately across business streams to maximise the performance of HMRC, sharing good practice and information as appropriate
- Managing customer / 3rd party relationships to secure appropriate tax & duty outcomes in a compliance environment
- Dealing with tax
- Adapting a collaborative approach to discussions and problem-solving
Aakash Restaurant
Customer Service/Reception/Administrator/Wedding Planner/Supervisor
01.2015 - 12.2021
Job overview
- Customer Services
- Communicating over Telephone
- Taking Orders
- Managing Bookings
- Cash Handling
- Invoicing / Ordering Stock
- Handling Wedding Bookings
- Meet with engaged couples to understand the couples' vision for their wedding
- Discuss and plan the scope of the wedding event, including the time and cost
- Find vendors including invitation designers and printers, DJs, bands, photographers, and caterers and obtain bids for services
- Negotiate contracts on behalf of the bride and groom
- Inspect the venues to ensure that they meet the couple requirements
- Deal with any difficulties that occur before, during, and after the event, making sure things go smoothly
- Coordinate additional services such as rooms for the couple and guests, transportation, and catering
- Monitor wedding event activities to ensure that the couple and guests are satisfied
- Review wedding event bills and approve vendor payments
Education
Canterbury Christ Church University
Bachelor's degree from Business Management and Tourism
06.2022 - 01.2025
University overview
Diploma from Make-Up Artistry
University overview
Bradford College
Certificate from Aviation Operations in English Speaking
University overview
The West London Academy
01.2005 - 01.2010
University overview
The Brondesbry SchoolQueens Park, London
01.2001 - 01.2003
University overview
01.1999 - 01.2001
University overview
Skills
- Front Desk
- Organizational Skills
- Approachable
- Polite
- Helpful
- Retail sales
- Computer skills
- Teamwork
- Management
- Basic mathematical skills
- Billing
- Bilingual
- Confidence
- Tact
- Microsoft
- Schedule Management
- Time management skills
- Microsoft Word
- Filing
- Project Scheduling
- Communication skills
- Customer support
- Data Entry
- Reliable
- Responsible
- Supervision
- Motivation
- Instruction
- Microsoft Outlook
- Word
- Excel
- Sales
Personal Information
Personal Information
Willing To Relocate: AnywhereLanguages
Urdu
Fluent
Hindi
Fluent
English
Native
Punjabi
Advanced
Timeline
Office Administrator (Part-time)
The Grand Bradford
07.2024 - 10.2024
Customer Service Specialist - Temporary
Ovo Energy
02.2023 - 09.2023
Customer Enrolment Officer
Verastar - Clear Business
09.2022 - 01.2025
Canterbury Christ Church University
Bachelor's degree from Business Management and Tourism
06.2022 - 01.2025
Administrator (Temporary Contract)
HM Revenue & Customs (Manpower)
01.2022 - 04.2022
Customer Service/Reception/Administrator/Wedding Planner/Supervisor
Aakash Restaurant
01.2015 - 12.2021
The West London Academy
01.2005 - 01.2010
The Brondesbry School
01.2001 - 01.2003
01.1999 - 01.2001
Diploma from Make-Up Artistry
01.2020
Bradford College
Certificate from Aviation Operations in English Speaking
01.2014
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