Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ghaby Antony

Taunton,Somerset

Summary

Dynamic marketing professional with a strong focus on customer satisfaction and exceptional communication skills. Demonstrates expertise in problem-solving, teamwork, and sales techniques, consistently achieving targets in competitive environments. Committed to leveraging marketing acumen to drive business growth and enhance customer engagement.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Ward administrator

Musgrove Park Hospital
Taunton, Somerset
06.2022 - Current
  • Provide administrative and non-clinical support to the inpatient unit multidisciplinary team in the delivery of excellent patient care within the inpatient unit.
  • Faciliitate safe patient discharge by coordinating all administrative aspects of the discharge process.
  • Work closely with the nurse coordinator to ensure that referrals for admission are efficiently managed
  • Maintain efficient channels of communication between different professions, patients and relatives to enhance patient experience during their stay.
  • Making sure that stock levels are maintained and ordered along with the help of clinical staff

Sales administrator

Britannia Hotels Pvt Ltd
Manchester, Greater Manchester
11.2021 - 05.2022
  • Managed customer complaints, achieving 90% first-time resolution
  • Answered 30+ calls per day, professionally processing requests to maintain high standards of customer care
  • Effectively completed order-related administration, including sales reporting, promoting time-saving practices across the sales department
  • Provided high-quality support across administrative tasks of end-to-end sales, increasing sales profits by 95%
  • Updates customer records to maintain quality databases

Trading assistant

Sainsbury's
Stoke-on-Trent, Staffordshire
08.2021 - 09.2021
  • Ensured 100 % of stocks are sorted and replenished by the end of shift
  • Code checking of goods and unloading deliveries
  • Solved customer issues and disputes through careful research and active communication
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions

Warehouse Operative

Dunlem Iforce
Stoke-on-Trent, Staffordshire
01.2021 - 07.2021
  • Accurately and efficiently picked and dispatched products, exceeding time and accuracy targets
  • Managed to pick over 100 items per hour
  • Performed all duties safely and efficiently, in line with safety rules for best working practices
  • Maintained high levels of cleanliness in working areas, in line with hygiene health and safety regulations


Relationship Manager

coastline garages India pvt.Ltd , Cochin,Kerala, I
Cochin, Kerala, India
06.2019 - 08.2020
  • Managed operational incidents and compliance query to minimise friction and facilitate seamless client experience
  • Maximised client experience by providing more comprehensive customer service, sharing market updates, trends and intelligence
  • Delivered targeted individual performance- management strategies to improve overall company productivity and profitability
  • Expertly handled customer disputes and objections to maintaining maximum customer satisfaction

Senior sales consultant

Manikandan automobile Pvt Ltd
Cochin, Kerala, India
06.2017 - 04.2019
  • Give test drives, demonstrating comprehensive vehicle knowledge to provide customers with helpful, thorough insight.
  • Applied effective sales prospecting strategies, including telephone prospecting, networking, expanding database of qualified leads.
  • Increased sales by 60 %

Education

Bachelor of Computer Application -

Mahatma Gandhi University
India

GCSEs - Science

St Aloysius High School
India
06/2009 - 03/2010

Skills

  • Marketing
  • Problem-solving
  • Teamwork
  • Customer-focussed
  • Exceptional communication
  • Target Driven
  • Sales techniques

Accomplishments

  • Achieved Skoda certification of Rapid and Non-Rapid segments in 2018. CTO ID:0516213
  • Having 42 MG satisfied customer orders in a short period

Certification

UK Driving License

Timeline

Ward administrator

Musgrove Park Hospital
06.2022 - Current

Sales administrator

Britannia Hotels Pvt Ltd
11.2021 - 05.2022

Trading assistant

Sainsbury's
08.2021 - 09.2021

Warehouse Operative

Dunlem Iforce
01.2021 - 07.2021

Relationship Manager

coastline garages India pvt.Ltd , Cochin,Kerala, I
06.2019 - 08.2020

Senior sales consultant

Manikandan automobile Pvt Ltd
06.2017 - 04.2019

Bachelor of Computer Application -

Mahatma Gandhi University

GCSEs - Science

St Aloysius High School
06/2009 - 03/2010

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