Gevindu Dilshan
Brighton,East Sussex
Summary
Reliable Assistant Manager and Customer service Executive with 8 years of Airline industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.
Overview
5
5
years of professional experience
Work history
Packing Executive (Night Shift
Custom Pharma Services
Brighton, East Sussex
11.2023 - 02.2024
- Complete packaging orders within the deadlines and no defects & ensure correct consumption of order components.
- Pull, pack, weigh, and label products based on daily orders.
- Ensure all packages are properly packaged and sealed.
- Follow the best practices of manufacturing and proper safety requirements.
- Maintain a clean, sanitary, and safe work area.
- Perform other duties as assigned.
- Ensure the cleaning of machines and maintain high level of hygiene in work area at the end of every shift.
Assistant Manager
Leisure Cargo Lanka Pvt Ltd GSA for Turkish Cargo
12.2019 - 10.2023
- Ensure customers/clients satisfaction by providing high quality services
- Provide customer services from shipment tracking and inquiry
- Ensure proper loading, offloading and transportation of cargo from warehouse to airport
- Ensure proper documents were attached for custom clearance of Personal Effects to Commercial shipment
- Ensure the safety and security of the shipment's arrival in its correct destination
- Filing and updating office documents
- Expand existing and current customer base by recognizing and involving top cargo agents within the area
- Develop sales network and price structure to attain targets and increase revenues
- Develop and maintain excellent customer relationships including key customers, sales agents, shippers, forwarders at all levels
- Evaluated expenses and set appropriate budget levels
- Attending customer queries and assisting customers to complete their requirements in cargo reservations, coordinating following up with HQ for onward flight confirmation and smooth transfer
- Ensure all relevant governmental, international and cargo specific regulations when applicable
- Advising special load instructions and all relevant information to GHA in CMB on TK flights
- FAMILIAR WITH CARGO RESERVATION SYSTEMS SKYCHAIN (UL,FZ), COMIS (TK), CARGOSPOT (PC,AT,KK), SMART CARGO (WY,6E), E-CHAMP
Cargo Executive
Leisure Cargo Lanka Pvt Ltd GSA for Air India
Colombo
10.2018 - 10.2019
Education
IATA CARGO INTRODUCTORY DIPLOMA -
IATA Training & Development Institute
Montreal, CAG.C.E A/L - undefined
KEGALU VIDYALAYA
G.C.E O/L - undefined
KEGALU VIDYALAYA
Skills
- Communication
- Empathy
- Adaptability
- Timeliness
- Knowledge of products or services
- Dependability
- Problem-solving
- Patience
- Speed
- Proactive
- Active listening
Additional Information
Basic Rating, - Rounding off weight & dimensions, - Chargeable Weight, - Currency Round off, - General Cargo Rates & Class Rates, - Specific Commodity Rates, - Precedence of Rates, - ULD Rated
Languages
English
Affiliations
- Gaming
- Football
Timeline
Packing Executive (Night Shift
Custom Pharma Services
11.2023 - 02.2024
Assistant Manager
Leisure Cargo Lanka Pvt Ltd GSA for Turkish Cargo
12.2019 - 10.2023
Cargo Executive
Leisure Cargo Lanka Pvt Ltd GSA for Air India
10.2018 - 10.2019
IATA CARGO INTRODUCTORY DIPLOMA -
IATA Training & Development Institute
G.C.E A/L - undefined
KEGALU VIDYALAYA
G.C.E O/L - undefined
KEGALU VIDYALAYA
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