Gesica Daiana Popa
Buckinghamshire
Summary
Experienced Property Manager with a meticulous and organised approach, skilled in building and maintaining strong relationships with leaseholders, freeholders, companies, and directors. Confident working both independently and collaboratively, with a consistent focus on delivering high-quality service and support. Aspiring to qualify as a Chartered Surveyor in commercial property management, bringing dedication and drive to a challenging role with opportunities for long-term career progression and success.
Overview
6
6
years of professional experience
Work history
Facilities manager
Chandler Garvey
High Wycombe, Buckinghamshire
06.2024 - Current
- Drafting and preparing annual service charge budgets in line with lease obligations.
- Reading, interpreting, and applying lease obligations to property management matters.
- Advising tenants and landlords on their rights and responsibilities under lease agreements.
- Producing service charge budget packs for distribution to tenants and landlords.
- Monitoring expenditure against budgets and providing variance reports where required.
- Supervised renovation works to ensure timely completion without exceeding budget.
- Ensured health and safety compliance through rigorous inspections.
- Attending Annual General Meetings (AGMs) and residents’/tenants’ meetings to present and explain service charge accounts and property matters.
- Managed contractors to expedite necessary repairs.
- Handling insurance claims for both commercial and residential units, ensuring compliance with policy terms and effective resolution.
Senior Property Manager
The JNP Partnership
02.2023 - 06.2024
- Collecting rent, service charges and arrears collection.
- Upholding legal obligations and business administration.
- Dealing with breaches of lease terms.
- Addressing complaints across the whole property management department.
- Leading weekly team meetings for our property management department.
- Overseeing the property management team to ensure invoices are paid on time, exceptional customer service is being delivered to our clients and emails are answered on time.
Property Manager
JNP Partnership
High Wycombe, Buckinghamshire
08.2021 - 02.2023
- Acting as main point of contact for tenants, contractors and third party agents.
- Conducting routine inspections in line with proper procedures and within agreed timescales.
- Resolved maintenance issues in line with relevant procedures.
- Organising remedial work and check-out reports for tenancy terminations.
- Releasing security deposits and dealing with the negotiations between the tenants and landlords.
Customer Service Advisor
Inspired Property Management
70 White Lion Street
03.2021 - 07.2021
- Ensured smooth property operation through effective handling of tenant requests, including complaints and maintenance issues.
- Assisting three property managers with their portfolios across London.
- Consistently ensured resident satisfaction, addressing concerns and promptly following up on maintenance requests.
- Processed and managed all building service requests, updated tenants & landlords contact information, researched past due invoices, and set up new contractors on the system.
- Answering telephone inquiries from residents.
Property Administrator/ Assistant Property Manager
Hazelvine Ltd
Thamesbourne Lodge, Station Rd, Wooburn Green, Bourne End SL8 5QH
10.2019 - 02.2021
- Delivering an exceptional level of service to each customer by listening to concerns and answering questions.
- Executed all areas defined as part of the Property Manager job description, in the absence of the Property Manager.
- Managing suppliers, contractors, and maintenance staff who provide services to the developments.
- Supporting property managers by preparing documents for AGM meetings and site visits.
- Providing comprehensive administrative and clerical support, including organising files, creating spreadsheets, and staffing letters.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Assisted senior property managers in dealing with directors and resolving ongoing issues to meet our client's expectations.
- Attended Directors meetings and site inspections.
- Assisting with LPE1s and further enquires from solicitors.
Education
BTEC Business Level 3 - MM
City and Islington Centre for Business
444 Camden Rd, London07.2019
GCSE -
Hendon School
Golders Rise06.2017
Skills
- Highly organised
- Time management
- Excellent multi-tasker
- Exceptional communication skills
- Strong client-interaction skills
- Contractor sourcing
- Property management expertise
- Driving Licence
- Property administration
- Advanced MS Office Suite knowledge
- Results-oriented
- Professional and mature
Timeline
Facilities manager
Chandler Garvey
06.2024 - Current
Senior Property Manager
The JNP Partnership
02.2023 - 06.2024
Property Manager
JNP Partnership
08.2021 - 02.2023
Customer Service Advisor
Inspired Property Management
03.2021 - 07.2021
Property Administrator/ Assistant Property Manager
Hazelvine Ltd
10.2019 - 02.2021
BTEC Business Level 3 - MM
City and Islington Centre for Business
GCSE -
Hendon School