Gesa Azemi

As an experienced and results-driven leader with a strong background in client relations, onboarding, and service management, I thrive in fast-paced environments where strategic thinking, team collaboration, and customer satisfaction are paramount. Over the course of my career, I've built a diverse skill set that spans across contract development, business strategy, project coordination, and team leadership, all while fostering meaningful relationships with both clients and internal stakeholders. Currently, I serve as the Head of Service at Creative Car Park, where I manage a portfolio of over 2,000 client accounts. My day-to-day responsibilities include overseeing client escalations, driving upselling initiatives, and managing complex changes in ownership and terms. I work closely with cross-functional teams, including sales, legal, field teams, and admin, to ensure that we meet and exceed client expectations at every touchpoint. I’m particularly proud of my ability to maintain a strong customer-centric approach while driving business growth and operational efficiency. Throughout my career, I’ve always focused on creating a positive and impactful experience for clients, whether it’s through providing tailored solutions, managing complex escalations, or simply ensuring that we deliver on our promises. My approach is hands-on, collaborative, and solution-focused, with a deep commitment to both client satisfaction and the success of my teams. I bring a combination of strategic vision, practical know-how, and a passion for delivering results, with a track record of building strong teams, optimising processes, and driving business performance. My goal is always to balance the big picture with the small details, ensuring both client success and company growth.