Gertrude Ofeibea Otopah
Rainham
Summary
A highly organised and customer-focused professional with experience in both administrative and front-of-house roles. Adept at providing a welcoming and professional reception service, managing high-volume calls, and maintaining efficient office operations. Strong interpersonal and communication skills, with a keen eye for detail and the ability to handle confidential information with discretion. Proficient in Microsoft Office and experienced in working within busy environments where professionalism, efficiency, and customer service are key.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Prilam Group Ltd
07.2023 - Current
- Welcome clients and visitors with a warm and professional demeanor, ensuring a positive first impression.
- Answer, screen, and transferred calls efficiently, taking and delivering messages where necessary.
- Ensure a well-organised and presentable reception area at all times.
- Handle email correspondence, incoming and outgoing post.
- Record and update daily reports as per management instructions.
- Coordinate with internal teams (management, housekeeping, maintenance) to ensure smooth daily operations.
- Assist in recruitment processes by welcoming candidates and scheduling interviews.
Receptionist
Prilam Group Ltd.
02.2021 - 06.2023
- Served as the first point of contact for clients and visitors, providing a professional and friendly welcome.
- Managed visitor sign-ins and security procedures to ensure a smooth check-in process.
- Scheduled and coordinated meetings, maintaining conference room bookings.
- Assisted in administrative duties such as filing, record-keeping, and data entry.
- Answered incoming calls, provided information, and redirected inquiries to the appropriate departments.
Receptionist
Delvghana Company Ltd
03.2020 - 02.2021
- Oversaw front desk operations, ensuring a high standard of professionalism and efficiency.
- Managed appointment scheduling and meeting room reservations for tenants.
- Assisted with general office administration, including document preparation and filing.
- Maintained office supplies inventory and coordinated with vendors for restocking.
- Supported management with daily reports and correspondence.
Education
Bachelor Of Science - Agricultural Science
University of Ghana
Accra12.2020
GCSEs - Science
Okuapemman Senior High School
10.2016
Skills
- Front desk and reception management
- Excellent verbal and written communication
- Customer service and visitor support
- Proficiency in Microsoft Office
- Call handling and switchboard operation
- Confidentiality and discretion in handling sensitive information
- Organisation and time management
- Maintaining a professional and welcoming reception area
Certification
- Basic First Aid Certification
- Fire Safety Awareness
Accomplishments
- Recognised by management for maintaining a high level of professionalism and efficiency.
- Recognised for outstanding customer service, creating a welcoming environment for all visitors.
Timeline
Receptionist
Prilam Group Ltd
07.2023 - Current
Receptionist
Prilam Group Ltd.
02.2021 - 06.2023
Receptionist
Delvghana Company Ltd
03.2020 - 02.2021
Bachelor Of Science - Agricultural Science
University of Ghana
GCSEs - Science
Okuapemman Senior High School