Gertie Petherbridge

Bridal, TV & Film Makeup Artist

• Enhanced client satisfaction by providing customised makeup services.
• Excellent customer service encouraging repeat clients and business growth.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Successfully managed business marketing through Social Media to promote offering and encourage new business.
• Managed business finances through booking and invoices.

• Managed all event logistics, ensuring a smooth and memorable experience for attendees.
• Delegated responsibilities amongst team members which ensured efficient task completion.
• Effectively managed a team of 5 as bar manager. Ensuring efficiency and hygiene standards were met at all times.
• Ensured timely completion of tasks, contributing to successful event execution.
• Improved customer satisfaction by addressing and resolving complaints swiftly.

• Improved customer service by efficiently handling queries including specific requests such as allergies or reactions to products.
• Collaborated closely with team members to meet monthly sales targets through excellent customer service skills to upsell products and encourage repeat business.
• Offered personalised shopping advice to enhance customer experiences.
• Managed POS system accurately during shifts, ensuring correct transactions every time.

• Enhanced customer satisfaction by efficiently managing all front desk enquiries and engaging with guests to promote a friendly atmosphere.
• Provided excellent customer service, leading to high member retention rate.
• Managed phone calls, resulting in effective communication flow within the company.
• Utilised software systems proficiently for speedy processing of member data and payments.

• Offered personalised shopping advice to enhance customer experiences.
• Built strong relationships with regular customers for repeat business.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Managed daily operations to ensure smooth running on the shop floor and in the stock room