Gerry Dela Pena
Guildford,Surrey
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at team collaboration and problem-solving. Demonstrates effective time management and basic IT proficiency, contributing to streamlined operations and enhanced client satisfaction. Committed to leveraging skills for career advancement in dynamic environments.
Overview
2
2
years of professional experience
Work history
IT Technician Assistance
Acronym Computers
Portsmouth, Hampshire
06.2023 - 07.2025
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Collaborated closely with team members to meet project deadlines effectively.
- Conducted diagnostic tests for identifying and resolving network issues swiftly.
- Troubleshot network connectivity issues, restoring normal operations quickly.
- Maintained IT inventory effectively keeping track of all equipment in use.
Education
Bachelor of Science - Economics
University of Surrey
Guildford, United Kingdom 09.2025 -
A-Levels - Mathematics, Economics, Biology
Peter Symonds College
Winchester, United Kingdom 09.2023 - 06.2025
GCSEs - Maths/English Achieved Grades - 7/6
Saint Edmund's Catholic School
Portsmouth, United Kingdom 09.2018 - 06.2023
Skills
- Customer service and communication
- Team collaboration
- Problem-solving and time management
- Basic IT proficiency
Affiliations
- Volleyball
- Athletics
- Guitar
- Active Lifestyle/Fitness
Accomplishments
- Competed in national-level volleyball tournaments representing the college and club team (Urbond)
- Custom PC build: Planned, assembled, and configured a fully cunctional computer system
Timeline
Bachelor of Science - Economics
University of Surrey
09.2025 -
A-Levels - Mathematics, Economics, Biology
Peter Symonds College
09.2023 - 06.2025
IT Technician Assistance
Acronym Computers
06.2023 - 07.2025
GCSEs - Maths/English Achieved Grades - 7/6
Saint Edmund's Catholic School
09.2018 - 06.2023
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