Gergo Rapajka

• I sourced suppliers for the business and established standing orders for both current and possible future stores.
• I formulated all health and safety protocols for the store and developed all necessary documentation for current and future cafes.
• I was in charge of regular staff performances reviews to help everyone grow and inspire.
• I made sure we maximized profits by budgeting smartly and finding ways to expand.
• I always asked customers for feedback to make our products better and meet their needs.
• I kept the store running smoothly by always checking how we did things and finding ways to do them better.

• Assisted with recruitment and training of new employees and management staff, while also monitoring the productivity of current employees.
• Planned and maintained rota management.
• Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
• Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands.
• Kept calm and excellently managed shift under pressure during busy hours.
• Maintained a clean and organized working environment to enhance productivity.
• Brought forth excellent time management and multitasking skills

References available upon request

• Handled currency and credit transactions quickly and accurately.
• Communicated openly and honestly with the team during each shift to ensure it ran smoothly.
• Greeted customers and provided excellent customer service.
• Pleasantly and courteously interacted with customers.
• Promptly and empathetically handled guest concerns and complaints.
• Reported to each shift on time and ready to work.
• Maintained high standards of customer service during high-volume, fast-paced operations.

This job was my first step in London, since then I'm keep trying to step higher and higher.

• Used chemicals and other cleaning equipment in proper, safe and responsible manner.