GERGANA KRASTEVA
Perth,Perth
Summary
Organised and adaptable professional with a strong background in customer support, administration, and client-facing environments, combined with hands-on IT support training and technical problem-solving skills. CompTIA A+ certified with practical experience gained through labs, technical training, and simulated helpdesk environments, including troubleshooting hardware, software, user account, and connectivity issues across Windows environments.
Experienced in supporting customers and day-to-day operations through digital platforms including Zoom, email, CRM systems, and remote communication tools. Strong communication, organisation, and problem-solving abilities developed through several years of working in fast-paced service-focused roles requiring professionalism, discretion, reliability, and independent responsibility.
Passionate about technology, customer experience, and continuous learning, with a growing technical skill set in IT support, networking fundamentals, remote support, and cyber security principles.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Self-Employed
03.2023 - Current
- Managed appointments, correspondence, and medical coordination with healthcare services to ensure seamless communication.
- Coordinated time-sensitive healthcare tasks, ensuring confidentiality and accuracy in all communications.
- Supported client with complex medical and neurodiverse needs through organised, discreet, and adaptable daily assistance.
Online Product Retailer & Essential Oil Specialist
Self-Employed
07.2019 - 12.2025
- Delivered online educational classes and customer guidance sessions to support diverse audiences in understanding product benefits.
- Managed customer relationships, follow-ups, scheduling, and administration across online platforms to enhance customer satisfaction and engagement.
- Supported customers through digital ordering platforms, Zoom, phone calls, messaging platforms, and social media.
- Worked with SaaS-based tools, HubSpot CRM, e-commerce platforms, and digital communication applications.
- Created sponsored advertising campaigns and analysed demographic engagement data to optimise outreach and performance.
Volunteer Committee Member – Local Area Committee
Kingdom Housing Association
02.2024 - 05.2025
- Attended committee meetings focused on community and environmental improvement initiatives.
- Reviewed performance reports, evaluations, and service updates to support decision-making processes.
Cleaning Services Business Owner
Self-Employed
10.2012 - 07.2020
- Oversaw scheduling, client communication, and daily operations, consistently upholding high service standards and client expectations.
- Delivered and coordinated cleaning services for 20+ clients across Perthshire, ensuring satisfaction and repeat business.
- Handled keys and accessed private properties unsupervised, ensuring confidentiality and trust in client relationships.
Pupil Support Assistant (Specialist Provision)
Perth and Kinross Council
09.2016 - 06.2020
- Provided practical, educational, and emotional support to pupils in specialist provision settings, fostering their personal and academic growth.
- Collaborated with support teams and teaching staff to enhance pupil engagement and optimise learning outcomes.
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Covered front desk staff, greeting guests in polite and professional manner.
Volunteer Support Assistant
Perth Autism Support
10.2015 - 06.2016
- Supported children and young people with Autism Spectrum Disorder (ASD) and additional support needs, fostering their social and emotional development.
- Provided one-to-one support and assisted with group activities, enhancing engagement and participation across different age groups.
- Contributed to team efforts by accomplishing related tasks as needed, demonstrating flexibility and teamwork.
- Managed confidential information with discretion, upholding privacy and security protocols.
Early Years Practitioner / Teaching Assistant
Tulloch Primary School
10.2015 - 06.2016
- Promoted learning and development through play and educational activities.
- Facilitated classroom activities in literacy, numeracy, wellbeing, science, art, and technology to enhance student engagement.
- Collaborated with teaching staff to create and sustain positive, engaging learning environments.
- Collaborated with parents and guardians, providing regular updates on child development and well-being.
- Conducted risk assessments to plan safe and fun activities.
Education Support Assistant
Balhousie Primary School
10.2014 - 03.2015
- Facilitated learning for pupils in primary school, promoting engagement and active participation in classroom activities.
- Assisted in preparing reports and presentations, contributing to the successful delivery of information.
Education
HND Child and Youth Studies - Child and Adolescent
University of the Highlands and Islands
PerthHNC Child Care and Early Education -
University of the Highlands and Islands
PerthPDA Education Support Assistant -
University of the Highlands and Islands
PerthAdvanced Diploma in Special Education Needs -
Online Accademy
onlineEssential Oils Specialist Certified -
Doterra
onlineNational Certificate in Hospitality and Business Management -
East European Educational Centre
PlovdivSkills
- Windows 10/11 and server fundamentals
- Active directory management
- Hardware and software troubleshooting
- Networking fundamentals (TCP/IP, DNS, DHCP, subnetting)
- Remote desktop support
- Microsoft Office 365 proficiency
- VMware environments
- Basic Linux administration
- Malware detection and removal
- Ticket-based support systems
- HTML and CSS basics
- Appointment scheduling
- Email management
- Administrative efficiency
- Client relationship management
- Task prioritization
- Digital communication skills
- Time management strategies
- Problem-solving techniques
- Confidentiality maintenance
- Attention to detail
- Technical troubleshooting
- Empathetic listening skills
- File management
- Diary management
Custom Section
- CompTIA A+ Certification (220-1201 & 220-1202), 2025-01-01
- ITCareerSwitch IT Traineeship
- CCNA 200-301, CompTIA Network+ N10-009 & Security+ SY0-701 Certificates of Completion
- Microsoft MD-100 & MD-101
- SoloLearn Responsive Web Design Certification
Additional information
Full UK Driving Licence, Settled Status, PVG Checked, English, Bulgarian
Websites, Portfolios and Profiles
linkedin.com/in/gergana-k-39238a23b
Timeline
Volunteer Committee Member – Local Area Committee
Kingdom Housing Association
02.2024 - 05.2025
Personal Assistant
Self-Employed
03.2023 - Current
Online Product Retailer & Essential Oil Specialist
Self-Employed
07.2019 - 12.2025
Pupil Support Assistant (Specialist Provision)
Perth and Kinross Council
09.2016 - 06.2020
Volunteer Support Assistant
Perth Autism Support
10.2015 - 06.2016
Early Years Practitioner / Teaching Assistant
Tulloch Primary School
10.2015 - 06.2016
Education Support Assistant
Balhousie Primary School
10.2014 - 03.2015
Cleaning Services Business Owner
Self-Employed
10.2012 - 07.2020
HND Child and Youth Studies - Child and Adolescent
University of the Highlands and Islands
HNC Child Care and Early Education -
University of the Highlands and Islands
PDA Education Support Assistant -
University of the Highlands and Islands
Advanced Diploma in Special Education Needs -
Online Accademy
Essential Oils Specialist Certified -
Doterra
National Certificate in Hospitality and Business Management -
East European Educational Centre