Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
Generic

Gergana Dimitrova

London,UK

Summary

I am a collaborative problem solver with a skill for driving teamwork and fostering positive interdepartmental relationships. I have successfully managed projects and resolved conflicts, backed by robust communication and interpersonal skills. I am dedicated to using these skills to strengthen team unity and produce significant outcomes in my future job position.


Overview

6
6
years of professional experience
6073
6073
years of post-secondary education

Work history

Research Collaborator

ARU
London
01.2024 - Current
  • Developed comprehensive research plans for successful project execution.
  • Identified relevant sources of data to support research objectives.
  • Conducted thorough literature reviews for insightful study foundations.
  • Managed multiple research projects simultaneously, ensuring timely completion.

Cover supervisor

Educational settings
London
05.2023 - Current
  • Ensured an effective learning environment by maintaining classroom discipline and management..
  • Assisted students in understanding subject material, promoting academic advancement.
  • Promoted a positive educational atmosphere with clear communication and rapport building.
  • Monitored student behaviour, establishing respectful and productive learning spaces.
  • Implemented school policies consistently to maintain order and respect among students.
  • Implemented emergency procedures when necessary, ensuring thesafety of all students in care.

Project support worker

British Red Cross
London
11.2022 - 05.2023
  • Enhanced wellbeing of patients by providing emotional support and companionship.
  • Helped achieve patient independence through guided tasks and activities.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Maintained detailed records of service user behaviour changes for healthcare team reference.
  • Actively listened to service user concerns, thus creating a comforting environment.
  • Listened to CU's current struggles to signpost relevant support.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.

Healthcare support worker

Cura Care Ltd
London
01.2022 - 07.2022
  • Improved patient comfort by assisting with daily personal hygiene tasks.
  • Provided emotional support for patients and their families during difficult times.
  • Assisted medical staff with routine clinical procedures, enhancing efficiency.
  • Worked closely with a multidisciplinary team to deliver holistic care.
  • Assisted in mobility exercises to enhance physical strength and recovery of patients.
  • Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
  • Documented patient observations accurately for the healthcare team's reference.
  • Provided companionship and emotional support to distressed or lonely residents.
  • Communicated sensitively with patients while respecting privacy and dignity at all times.
  • Facilitated social activities for patients, boosting morale and well-being.

Business Support Officer

SR Ltd
London
11.2018 - 12.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learnt and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied a positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions, and select the best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Master of Business Administration - Health and Social Care

Anglia Ruskin University
London
09.2022 - 09.2024

BSc (Hons) Health and Social Care - Health and Social Care

Anglia Ruskin University
London
01.2019 - 01.2022

NVQ Level 4 - CBT Advanced Diploma: Cognitive Behavioural Therapy

Centre of Excellence

NVQ Level 2 - Mental Health First Aid and Mental Health Advocacy in the Workplace

Learning Curve Group
London

Certificate for the completion of Managing Yourself Through Change

British Red Cross
London

Skills

  • Task prioritisation
  • MS office suite
  • Time management
  • Data analysis
  • Customer service
  • Issue resolution
  • Research methods
  • Decision making
  • Negotiation skills
  • Research proficiency
  • Community Outreach
  • Communication strategies
  • Office Administration
  • Organised
  • Strategic planning
  • Project coordination
  • Conflict resolution
  • Multicultural awareness

Languages

English
Proficient (C2)
Bulgarian
Native
Russian
Intermediate
German
Elementary

References

References available upon request.

Timeline

Research Collaborator

ARU
01.2024 - Current

Cover supervisor

Educational settings
05.2023 - Current

Project support worker

British Red Cross
11.2022 - 05.2023

Master of Business Administration - Health and Social Care

Anglia Ruskin University
09.2022 - 09.2024

Healthcare support worker

Cura Care Ltd
01.2022 - 07.2022

BSc (Hons) Health and Social Care - Health and Social Care

Anglia Ruskin University
01.2019 - 01.2022

Business Support Officer

SR Ltd
11.2018 - 12.2021

NVQ Level 4 - CBT Advanced Diploma: Cognitive Behavioural Therapy

Centre of Excellence

NVQ Level 2 - Mental Health First Aid and Mental Health Advocacy in the Workplace

Learning Curve Group

Certificate for the completion of Managing Yourself Through Change

British Red Cross

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Gergana Dimitrova