Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

GERARD DU MERWE

Management
West Byfleet,Surrey

Summary

Highly experienced and dedicated professional with over 29 years of diverse experience spanning management, administrative, and technical roles. With a strong foundation in business operations and digital transformation. Has demonstrated success in developing operational areas, driving innovative strategies, and fostering effective company cultures in complex environments. Expertise includes a robust blend of IT capabilities, business administration, operational planning, and revenue generation, underpinned by a successful entrepreneurial venture in establishing benchmarks in new industries. Possessing a comprehensive skill set, excels in computer competency, including proficiency in a wide range of software such as MS Office Suite, MS Project, MS Visio, MS Teams, Sage Accounting and Payroll, Xero Accounting, and various time and attendance applications. Technical acumen extends to coding, artificial intelligence, business process modeling, and conversions, showcasing the ability to adapt and innovate in fast-paced settings. As a leader, brings forth strong management and leadership skills, with a focus on business analysis, human resources, payroll, financial administration, operations, strategy transformation, and change management. Analytical prowess is evident in capabilities in data presentation, analytical reasoning, and research, contributing to well-informed decision-making processes. Soft skills are equally impressive, encompassing critical thinking, a self-starter attitude, creative innovation, and a solutions-focused approach. Positive attitude, integrity, work ethic, adaptability, effective communication, leadership, teamwork, conflict resolution, empathy, and flexibility make a valuable team player and leader. In the most recent role as a Business Administrator, has successfully overseen operations, providing administrative support, managing organisational change, and leading service improvements. My extensive background also includes roles in care assistance, business management, and IT, reflecting versatile and dynamic professional journey. A well-rounded professional, equipped with the skills, experience, and personal qualities necessary to excel in dynamic and challenging environments. Commitment to continuous personal development, combined with vast experience, positions me as an asset to any organisation seeking a dedicated and strategic leader.

Overview

29
29
years of professional experience

Work history

Business Administrator

Charrington Manor, Hamberley Care Homes
01.2023 - Current
  • As a Business Administrator in a regulated social care environment, I oversee operations across the Care Home's office by providing administrative support to the Home Manager, Clinical Lead and Department Heads, managing organisational change effectively leading to service improvement
  • This incorporates focusing on regulation, operational risk management, stakeholder engagement, and data-driven regulation
  • It also includes responsibility for Reception, residents and relatives, staff, coordinating meetings, scheduling diary appointments, HR, Payroll and directing various administrative projects
  • Key Responsibilities
  • Recruitment - identifying requirements, manage recruitment lifecycle - arranging interviews, drafting employment offers, confirming right to work, process Disclosure and Barring Service checks, draft employment contracts, provide team onboard support, enroll onto e-learning, HR and other required systems
  • Accounting - process supplier invoices for payment, raise residents care fee invoices, process reconciliations, liaising and follow-up on transactions done by Head Office
  • Payroll - administer and manage time and attendance records, administer, and provide support to Payroll Team, record, and process employees' queries, etc
  • HR - onboarding new employees, recording and monitoring annual leave, sickness, maintain administration of HR records, grievances, etc
  • Management Reports - monthly administration and submission to Head Office
  • Office Operations - manage and oversee employees in Reception and Bistro area, Business Administration Assistant, manage and order stationary requirements, IT requirements, etc
  • Residents - assists with process pre-admission, admission, and discharge documents etc., administer CCG/FNC funding records and payments
  • Compliance - ensure the maintaining of high-level safe care and support, comply with CQC and safeguarding standards and regulations, health, and safety regulations, etc
  • Communication - act as first party of contact for all communications with stakeholders, head office, staff, residents, suppliers
  • Etc.

Care Assistant

Charrington Manor, Hamberley Care Homes
05.2022 - 12.2022
  • As a Homemaker in social care, I provided person centred care and support to assist residents in their later life
  • Key Responsibilities
  • Assist new residents with their move into the Care Home and settling-in
  • Assist residents with daily tasks within the home while following approved care plans with other colleagues to maintain a high level of safe care and support that meets the individuals needs compassionately and comply with the CQC standards and regulations
  • Ensure any Risk assessment processes are used to support the right of individuals to make their own decisions
  • Maintain residents' independence including personal care
  • Understand and respect residents' person centred values, privacy, and dignity in care
  • Medication administration
  • Safeguarding of adults, etc.

Care Assistant

Moore Place, Anchor Hanover Care Homes
07.2021 - 04.2022
  • In social care, I provide person centred care and support to assist residents in their later life
  • Key Responsibilities
  • Assist residents with daily tasks within the care home which meet the individuals needs compassionately and comply with the CQC standards and regulations
  • Maintain residents' independence including personal care
  • Understand and respect residents' person centred values, privacy, and dignity in care
  • Safeguarding of adults, etc.

Volunteer Vaccinator

St Johns Ambulance
03.2021 - 06.2021

Managing Director & Founder

HYGIvit Cleaning Services (PTY) Ltd
03.2012 - 09.2020
  • Acquire a commercial laundry business, expanded, and transformed it into an Eco-friendly industrial laundry with modern layout, digital operational transformation including the utilisation of RFID Technology in production processes
  • Key Responsibilities
  • Daily management of staff members team including Human Resources, recruitment, retaining of staff, maintaining equality, personal development, KPI evaluations, training, payroll administration, tasks delegations, security, etc
  • Workforce management and rostering
  • Oversee the day-to-day Operations, address any operational and/or staffing issues that may arrive
  • Business Analyst - defined, designed, and documented business IT requirements
  • Develop and executing applications' testing
  • Delivery of services utilising project and time management skills to fulfil Service Level Agreements and any other substantial projects
  • Liaison and management of customer and vendor relationships, track business KPI evaluations in line with SLA's
  • New business development - marketing and tendering for contracts
  • Managed day to day financial activities - quotations, invoicing, procurement and budgets
  • Overall development of the business by process modelling, processes re-engineering, change management, policies and procedures and IT systems
  • Impart the Company ethos of client servicing, processing standards, confidentiality, and the protection of personal, customer and sensitive data
  • Compliance with Health and Safety and industry regulations
  • Compliance with COVID-19 regulations providing safe working environment
  • Executed duties of registered Public Officer for the Company

Key Account Manager

SQIM
04.2010 - 02.2012

General Manager & Founder

Jesdene
06.2008 - 07.2009

IT Director & Co-founder

EBS Africa (PTY) Ltd)
03.2004 - 05.2008

IT Manager

PTY) Ltd
09.1999 - 02.2004

IT Manager

PSG Channel Administrators (PTY) Ltd)
01.1998 - 08.1999

Business & Systems Analyst

Eskom Pension Fund
09.1994 - 12.1997

Business Analyst & Systems Analyst

ABSA Bank
02.1989 - 08.1994

Education

Sungard OmniPlus Employee Benefits Administration -

SQL - undefined

Microsoft Teams Essentials - undefined

2021

19 Vaccination Assessment - undefined

2021

Business Process Modelling - undefined

2021

Change Management Foundations - undefined

2021

Business Resilience - undefined

2021

Textile for Launders - undefined

2016

Business Process Engineering - undefined

1997

Service Level Agreements - undefined

1997

Masters - Informatics (Artificial Intelligence

1996

Project Life Cycle - undefined

1993

C - undefined

1992

Bachelor of Commerce Honours - Informatics

1991

undefined

Clarion coding
1990

Bachelor of Commerce - undefined

1989

Skills

  • Diary management
  • Microsoft Excel
  • Data collation
  • Invoicing
  • CRM and office management software
  • Ability to prioritize
  • Human resources best practices
  • Accounts reconciliation
  • Presentation design
  • Event coordination
  • Scheduling and calendar management
  • Business administration
  • Report writing
  • Project scheduling
  • Credit and collections
  • Payroll and budgeting
  • Microsoft Office expertise
  • Accounts Payable/Accounts Receivable
  • Account reconciliation
  • Public Relations
  • Employee management

Languages

English
Fluent

Timeline

Business Administrator

Charrington Manor, Hamberley Care Homes
01.2023 - Current

Care Assistant

Charrington Manor, Hamberley Care Homes
05.2022 - 12.2022

Care Assistant

Moore Place, Anchor Hanover Care Homes
07.2021 - 04.2022

Volunteer Vaccinator

St Johns Ambulance
03.2021 - 06.2021

Managing Director & Founder

HYGIvit Cleaning Services (PTY) Ltd
03.2012 - 09.2020

Key Account Manager

SQIM
04.2010 - 02.2012

General Manager & Founder

Jesdene
06.2008 - 07.2009

IT Director & Co-founder

EBS Africa (PTY) Ltd)
03.2004 - 05.2008

IT Manager

PTY) Ltd
09.1999 - 02.2004

IT Manager

PSG Channel Administrators (PTY) Ltd)
01.1998 - 08.1999

Business & Systems Analyst

Eskom Pension Fund
09.1994 - 12.1997

Business Analyst & Systems Analyst

ABSA Bank
02.1989 - 08.1994

Sungard OmniPlus Employee Benefits Administration -

SQL - undefined

Microsoft Teams Essentials - undefined

19 Vaccination Assessment - undefined

Business Process Modelling - undefined

Change Management Foundations - undefined

Business Resilience - undefined

Textile for Launders - undefined

Business Process Engineering - undefined

Service Level Agreements - undefined

Masters - Informatics (Artificial Intelligence

Project Life Cycle - undefined

C - undefined

Bachelor of Commerce Honours - Informatics

undefined

Clarion coding

Bachelor of Commerce - undefined

GERARD DU MERWEManagement