Highly skilled professional with expertise in confidentiality upholding, multitasking proficiency, and rapid response capability. Demonstrates exceptional interpretation techniques and a thorough knowledge of medical laws, supported by proficiency in interpretation software. Adept at precision handling and technical proficiency, with a strong ability in proactive troubleshooting, assembling machinery, and material handling knowledge. Efficient time management skills ensure optimal performance in demanding environments.
• Giving advice and practical support to clients with benefits enquiries
• Checking eligibility and award letters, doing routine benefits calculations
• Advising on available sources of income, including welfare benefits, grants, discretionary payments and other schemes.
• Making appropriate referrals for other issues, e.g. employment, family, housing.
• Maintaining quality standards in the provision of advice, ensuring good case management and accurate case recording.
• Being able to provide case studies and data for reporting purposes.
• Offering support to other advisers with benefits cases.
Level 3 Community Interpreting Certificate