Geraldine zapata
London
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
5
5
years of professional experience
Work History
supervisor
vintry and mercer hotel
04.2022 - Current
- Delegated tasks to team members according to individual strengths
- Organized workflow tasks to prevent downtime and production gaps
- Set performance goals for staff members and helped teams meet important deadlines
- Received product deliveries and moved materials to designated workplace locations
- Complied with restaurant policies and state laws to meet health and safety standards
- Checked identification of guests to verify age requirements for purchase of alcohol
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices
- Spoke to guests to drive satisfaction with food, drinks and service
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering warm welcome.
Head Waiter
park row
06.2021 - 03.2022
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Translator and Interpreter
Asylum and Immigration Tribunal
10.2020 - 05.2021
- Translated documents from Spanish to English.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Provided verbal summaries of non-English documents for immediate use.
- Translated documents for research departments, supporting data collection and reporting.
- Repeated and restructured complex translations to optimize understanding.
waitress
the franklin hotel
10.2019 - 09.2020
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor's degree in Bilingualism -
Universidad Tecnológica de Pereira
02.2019
Contactdetails
Inventory Control, Customer Relations, Written Communication, Supervision and leadership, Multitasking Abilities, Computer Skills, Spanish, Native, English, Advanced (C1)
Personal Information
- Date of Birth: 07/03/1998
- Nationality: Colombian
Timeline
supervisor
vintry and mercer hotel
04.2022 - Current
Head Waiter
park row
06.2021 - 03.2022
Translator and Interpreter
Asylum and Immigration Tribunal
10.2020 - 05.2021
waitress
the franklin hotel
10.2019 - 09.2020
Bachelor's degree in Bilingualism -
Universidad Tecnológica de Pereira
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