Geraldine Ong

Patient Service Adviser

• Register new patients
• Greet and register patients, ensuring all required information is obtained and recorded accurately
• Manage appointment scheduling and handle all incoming phone calls and patient inquiries
• Maintain and update patient medical records
• Collaborate with healthcare staff to ensure efficient workflow and high-quality patient care

Medical Coder

• Records clinical information about patients and translates this information into codes based on national and international standards, assessing patient’s clinical statements, assigning standard codes and resolving coding queries.
• Work with healthcare providers, physicians, and administrative teams to clarify any ambiguities in clinical documentation to ensure proper coding.
• Review patient records, clinical notes, and other documentation to ensure that the appropriate diagnosis and procedural codes are assigned.
• Ensuring that all clinical codes are current
• Ensure the proper encoding of diagnoses and procedures for insurance and administrative purposes.

Patient Coordinator

• Completing Recalls to achieve Practices local and National targets
• Follow-up and Recall Management for Long-term condition : Reach out to patients for follow-up appointments or recalls for regular check-ups, treatments, or screenings.
• Appointment Scheduling and Management: Coordinate patient appointments, including initial bookings, follow-ups, cancellations, and rescheduling as needed.
• Patient Communication: Serve as a primary point of contact for patients, answering inquiries, providing appointment reminders, and following up on missed or upcoming appointments.

Patient Service Adviser

• Greet and register patients, ensuring all required information is obtained and recorded accurately
• Manage appointment scheduling and handle all incoming phone calls and patient inquiries
• Maintain and update patient medical records
• Collaborate with healthcare staff to ensure efficient workflow and high-quality patient care

Clinical Summarizer

• Responsible for reviewing and summarizing detailed clinical data from patient records to produce concise, accurate, and well-organized summaries. Create concise, readable summaries of a patient’s medical history, diagnosis, treatments, and outcomes, critical details needed.
• Summarising of medical records & GP2GP
• Scanning and work flowing optimising incoming post

ERS Referral Coordinator

• Processing GP referrals and correspondence
• Organising and prioritising workload to ensure requested timescales are met for urgent and routine referrals
• Maintaining and updating referral pathways
• Acting as a liaison between Doctors and patients
• Liaising with patients and hospital departments in relation to referrals and patient appointments
• Maintaining and monitoring 2ww and Advice & Guidance waiting lists