GERALDINE MICHELO
Northren Ireland
Summary
Adaptable professional with proven experience in team leadership, customer service, and sales. Demonstrated ability to thrive in fast-paced environments while effectively resolving issues and enhancing customer satisfaction. Entrepreneurial background includes managing a successful freelance illustration business, showcasing strong communication, organization, and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
TEAM LEADER
Card Factory
Bangor, Ards and North Down
2024.09 - 2026.06
- Support the store manager in achieving daily commercial and operational goals.
- Lead and motivate the team to deliver excellent customer service.
- Maintain standards, follow procedures, and support compliance requirements.
- Carry out store management duties when the Store Manager is unavailable.
- Resolve issues calmly and promote a positive team environment.
FOUNDER & FREELANCE ILLUSTRATOR (EPY)
Self-Employed
Newtownards, Ards and North Down
2022.09 - 2026.06
- Built and managed an independent illustration business during an enterprise placement year.
- Developed and sold original illustrated products.
- Managed product development, customer engagement, and promotion.
- Worked directly with clients to produce bespoke illustrations to brief.
- Improved business and marketing skills through mentorship and self-promotion.
- Secured wholesale placement in a local retail art shop, expanding visibility and sales.
SALES ASSISTANT
Card Factory
Bangor, UK
2018.11 - 2024.09
- Advised customers on product selection, promotions, and purchases, enhancing customer satisfaction.
- Facilitated a positive shopping experience, contributing to the achievement of sales targets.
- Accurately processed payments through cash and card systems, ensuring efficient transaction flow.
- Replenished stock, maintained displays, and handled deliveries.
- Completed cashing up and till reconciliation procedures.
Education
BA (Hons) - Graphic Design and Illustration
Ulster University
Belfast 2020.09 - 2024.07
Foundation Diploma - Art and Design
Belfast Metropolitan College
Belfast 2018.09 - 2020.06
Skills
- Team leadership
- Project management
- Sales
- Customer service
- Communication
- Problem-solving
- Time management
- Organization
- Adaptability
- Attention to detail
- Creative thinking
- Adobe Creative Suite
- Digital illustration
- Procreate
LANGUAGES
English (Native)
ACHIEVEMENTS
Diploma in Professional Practice., Bronze Duke of Edinburgh Award., Future Business Magnates Young Enterprise.
References
References available upon request.
Timeline
TEAM LEADER
Card Factory
2024.09 - 2026.06
FOUNDER & FREELANCE ILLUSTRATOR (EPY)
Self-Employed
2022.09 - 2026.06
BA (Hons) - Graphic Design and Illustration
Ulster University
2020.09 - 2024.07
SALES ASSISTANT
Card Factory
2018.11 - 2024.09
Foundation Diploma - Art and Design
Belfast Metropolitan College
2018.09 - 2020.06