Geraldine Mercer
London,City of London
Summary
Enthusiastic student with excellent communication skills seeks role in busy call centre to build upon customer service abilities. Polite and punctual for prompt, professional call handling. Organised and calm under pressure for good productivity in fast-paced settings.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Telephone Operator
AFA Minerva
London, City of London
03.1980 - 08.1984
- Resolved customer issues and escalated major concerns to management.
- Built and maintained customer rapport, providing prompt and accurate service.
- Provided knowledgeable responses to customer enquiries to address needs.
- Updated phone directory to maintain accurate information.
- Handled incoming and outgoing calls, exceeding company target goals.
Shop Assistant
Sharattons Pattiserie
London, City of London
03.1978 - 06.1980
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Education
Secondary school Education - Secondary Education
Parliament Hill School
London 09.1973 - 07.1978
Beauty Therapy Levels 2,3,4 - Beauty Therapy
City & Islington College
London 09.2014 - 06.2018
Skills
- Customer service
- Inbound and outbound call handling
- Paging systems knowledge
- Customer relationship management
- Schedule coordination
Languages
English
Advanced
Timeline
Beauty Therapy Levels 2,3,4 - Beauty Therapy
City & Islington College
09.2014 - 06.2018
Telephone Operator
AFA Minerva
03.1980 - 08.1984
Shop Assistant
Sharattons Pattiserie
03.1978 - 06.1980
Secondary school Education - Secondary Education
Parliament Hill School
09.1973 - 07.1978
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