Geraldine McGuinness
Birmingham,West Midlands
Summary
Experienced professional with a strong focus on customer satisfaction and extensive expertise in troubleshooting, technical manual interpretation, and machine operation. Proven ability to handle pressure and maintain bar equipment, with a solid understanding of licensing laws and local market dynamics. Skilled in beverage dispensing, field repair, and catering, complemented by knowledge of recycling practices and housekeeping. Adept at complaint handling and point of sale operations, aiming to leverage these skills to enhance operational efficiency in a dynamic environment.
Overview
6
6
years of professional experience
Work history
Vending machine operator
Brodericks Group
West Midlands, Manchester
10.2024 - Current
- Reported technical difficulties to technicians, ensuring timely machinery repairs.
- Maintained an up-to-date knowledge of new products and trends in the market.
- Increased operational efficiency through routine service and restocking tasks.
- Analysed sales data to optimise product placement within vending machines.
- Demonstrated excellent customer service skills to maintain positive client relationships.
- Performed necessary machine updates, improving user interface system.
- Optimised route planning for effective servicing of multiple locations.
- Maintained peak performance of vending machines by conducting regular maintenance checks.
- Ensured machine cleanliness for a hygienic and pleasant user experience.
- Maximised life span and sales potential of goods in machines through effective stock rotation.
- Performed weekly stock takes, promptly reordering low-stock items to maintain product availability.
Tanning salon manager
Indigo Sun
Birmingham, West Midlands
07.2023 - 10.2024
- Handled cash transactions efficiently whilst maintaining accurate financial records.
- Fostered strong relationships with customers through excellent communication skills.
- Upheld strict adherence to licensing laws for responsible tanning practices.
- Reviewed employee performance regularly for constant improvement in service delivery.
- Implemented promotional strategies for increased salon membership.
- Coordinated employee schedules for optimal staffing levels.
- Ensured proper use of tanning beds, safeguarding client well-being.
- Promoted salon's range of products effectively leading to an increase in sales.
- Managed tanning salon operations, ensuring smooth daily running.
- Trained new staff members to deliver top-notch service quality.
- Developed customer loyalty programmes, boosting repeat business rates.
- Assessed equipment performance, arranging repairs when necessary.
Publican
Centrewide Pubs
Birmingham , West Midlands
03.2019 - 05.2023
- Managed beverage stocks for smooth operations during peak hours.
- Coordinated effectively with kitchen staff for timely food orders and deliveries.
- Assessed customer feedback regularly, leading to improved services over time.
- Increased customer satisfaction by maintaining a clean and welcoming pub environment.
- Adhered strictly to licensing laws, contributing to the safe operation of the pub business.
- Ensured a pleasant atmosphere by arranging live music events on the weekends.
- Organised special theme nights for an engaging customer experience.
- Maintained high hygiene standards with regular cleaning and sanitisation.
- Kept staff motivated to provide excellent service during busy periods.
- Handled challenging situations calmly, ensuring customers left satisfied even under difficult circumstances.
- Trained new staff members in bar duties, enhancing their skills and performance.
- Handled cash transactions quickly, ensuring accuracy at all times.
- Implemented effective shift schedules to maintain continuous pub operations without any downtime.
- Performed regular maintenance checks on pub facilities for uninterrupted service delivery.
- Enhanced pub reputation by offering top-notch customer service at all times.
- Built loyal customer base by creating welcoming environment with top quality service.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Education
food and hygiene -
South and City College Birmingham
BirminghamHotel and catering management -
South and City College Birmingham
BirminghamSkills
- Troubleshooting expertise
- Technical manual interpretation
- Customer satisfaction focus
- Machine operation understanding
- Pressure handling
- Beverage dispensing
- Recycling awareness
- Field repair
- Local market understanding
- Housekeeping practices
- Point of sale experience
- Licensing laws knowledge
- Bar equipment maintenance
- Catering experience
- Complaint handling
References
References available upon request.
Timeline
Vending machine operator
Brodericks Group
10.2024 - Current
Tanning salon manager
Indigo Sun
07.2023 - 10.2024
Publican
Centrewide Pubs
03.2019 - 05.2023
food and hygiene -
South and City College Birmingham
Hotel and catering management -
South and City College Birmingham
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