GERALDINE KELSEY

"My Job Glasses" is the 1st professional meetings' platform in Europe. Laureate #FrenchTech2030 & France 2030. Its mission is to give everyone the same chance to be fulfilled in their work, in bringing together the largest community of active and committed professionals in Europe. Its ambition: to bring together students, professionals, teachers to discover careers possibilities, share experience and professional advice.

I deliver constructive feedback and guidance, enabling mentees to establish vision, navigate challenges and cultivate resilience.

Lead digital product and transformation programmes for enterprise clients, defining product vision, roadmaps and operating models that leverage cloud platforms, data and modern integration (APIs) to drive growth, efficiency and innovation.

• Owned end-to-end digital product and transformation roadmaps: from strategy and opportunity sizing through to delivery, adoption and performance tracking.
• Partnered with business, IT and vendor stakeholders to prioritise investment, manage portfolios and align technology platforms with customer and business outcomes.
• Built and mentored cross-functional teams (product, design, engineering, data), embedding customer-centric design and Agile ways of working.
• Established KPIs and analytics to measure product performance and value realisation, using insights to optimise backlogs and drive continuous improvement.

Key achievements:

• Responsible for ~£30m worth of opportunities (vs £22m pipeline target in 2023), with >30% pre-sales to sales conversion.
• Advisory team recognised by Microsoft for delivering customer-centric outcomes and fostering innovation across the industry.

• My role was to drive business growth through developing trustful customer relationship with key accounts
• My focus was to co-create strategic account plans with the customers that would support their business goals. I generated new leads and opportunities to maximise revenue.
• I also ensured that Hitachi Solutions offerings aligned with the strategic and operational needs of its key clients.

Key achievements:

• Responsible for 10% revenue growth YoY for 3 key accounts (circa £3.2 millions) FY 2020-2021 and 100% client retention rate during tenure

• My team and I were responsible for designing and delivering the Change Strategy during the digital transformation programmes of our customers, ensuring the adoption of new processes and technologies and delivering measurable improvements in their organisational performance.

Key achievements:

• Led successful implementations of major change projects, such as organisational restructuring, process improvements alongside technology upgrades (ERP, CRM, Data Analytics), ensuring they are completed on time and within budget.
• Ensured that changes was adopted and sustained over the long term, implementing post project continuous improvement framework to channel change efforts.

• As co-owner and director of growth, my role was to deliver operational audits of Swiss SMEs and create turnaround strategies to resolve challenges and enable the growth of our customers
• By helping our customers get a competitive advantage through improved structures, tools and know-how required for business success, we created a platform for achieving sustainable change within their industry.

Key achievements:

• Average Customer Lifetime Value = 3 x CAC with an average customer tenure 18 months
• Revenue Growth Rate: 12% from TPE and SME (CHF 4 millions) - Sales Funnel Efficiency: average 8 weeks

• As co-owner and programme director, my role was to help improve the effectiveness of organisations, increasing their performance, productivity and growth
• The value proposition was based on designing customer-centric strategy, strengthening core business capabilities, defining actionable operational plans, and aligning performance measures to business objectives.

Key achievements:

• Implemented Change adoption strategies driving long term sustainability
• Implemented risks management and business adaptability framework
• Optimised daily operations to achieve maximum efficiency and cost-effectiveness.

My role was to develop and deploy the Operational Excellence strategy, develop the value driver model used to drive performance in the business and prioritise key strategy initiatives, and coach the Ingredients leadership team on the strategic intent and impact of Operational Excellence. This work underpinned more reliable supply, improved service levels and better commercial outcomes across the Co-op’s ingredients and customer channels.

Key achievements:

• Developed and deployed the Operational Excellence Framework within Trade & Operations (95% of Fonterra's throughput) and coached the leadership team through the "improvement focus" culture change.
• Developed the value driver model used to drive performance in the business and prioritised key strategy initiatives

• My role was to identify and prioritise business process areas to be addressed to support Fonterra's strategy deployment, to define business process improvement objectives and integrate them to the functions' business plans, and to deliver improvement initiatives within the S&OP group (Manufacturing and Supply Chain).

Key achievements:

• Led and delivered the business improvement portfolio across Fonterra Operations (Planning, Manufacturing and Supply Chain)
• Successful simplification and integration of ingredients planning in complex nutritional products to reduce ingredients wastage - cost saving NZD3 Million (Lean / Six Sigma Black Belt project).

Deployed a new digital “Order to Cash” platform (SAP suite) supporting Fonterra’s strategic priorities for its worldwide operations (10 countries across 3 continents), improving visibility, data integrity and end-to-end customer experience.

• I was responsible for optimisation of the supply chain processes to improve productivity, reduce costs and ensure the fulfilment of customer orders according to agreed SLAs

Key achievements:

• Created and implemented S&OP process for the UK water business
• Implemented SAP SCM across 5 European business units - Order to Delivery.