GERALD OKONKWO
ENFIELD ,MIDDLESEX
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Administrative assistant
Strides Child Care Home
ILFORD , London
2024.04 - Current
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Received, sorted and distributed incoming mail.
- Arranged filing systems for easy use and retrieval by personnel.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Acted as main contact for staff and clients.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Sorted and organised different types of information by document type, personnel or location.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
- Organised travel and accommodations arrangements within assigned budgets.
- Transcribed or scanned data to create new files.
- Gathered information, created charts and produced reports for staff.
- Assisted with financial tracking and budget enforcement by approving financial expenditures.
Administrative Assistant/Security Operative
Halogen Security Company Limited
Lagos , Lagos, Nigeria
2015.01 - 2024.01
- Secured cash and valuables against on-property loss or interference during transport.
- Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
- Screened passengers and belongings to clear for boarding.
- Administered effective first aid and liaised with emergency services.
- Triaged problems quickly, providing precise and clear information to enable prompt security support.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Adjusted security systems and equipment to gain better coverage of car parks, interior and exterior buildings.
- Maintained composure and professionalism while screening visitors during high-volume periods.
- Enforced safety protocols through increased video surveillance and effective access control.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
- Operated scanners to screen guests and belongings.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Inspected access points for signs of tampering and secured against misuse.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Created hazard-free environment by reporting on building damage and irregularities.
- Investigated alarms and incidents with rigorous evidence collection.
- Conducted fire and security alarm testing to create stable systems.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Examined, scanned and input documents in software system.
Security operative
Ashaka Security Company Limited
Lagos , Lagos, Nigeria
2010.06 - 2014.12
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
Education
Bachelor of Science - Library and information Science
Imo State University
Owerri08.1998
Skills
- Record-keeping and bookkeeping
- Employee training and development
- Document retrieval
- Memo preparation
- External communications
- Problem Resolution
- CRM systems familiarity
- Procedure improvement
- Sorting mail
- Staff motivation
- IT knowledge
- Supervising clerical personnel
- Answering incoming calls
- Customer service orientation
- Payroll administration
- Inventory control
Languages
English
Advanced
C1
Certification
SIA LICENSE IN DOOR SUPERVISION.
Timeline
Administrative assistant
Strides Child Care Home
2024.04 - Current
Administrative Assistant/Security Operative
Halogen Security Company Limited
2015.01 - 2024.01
Security operative
Ashaka Security Company Limited
2010.06 - 2014.12
Bachelor of Science - Library and information Science
Imo State University