Gerald Livingstone
Minister of Religion / Customer Services Team Leader
Fortrose,Scotland
Summary
Dedicated professional with a strong background in workforce mentoring, decision-making aptitude, and conflict mediation and resolution. Demonstrates exceptional interpersonal communication and public speaking skills, coupled with empathy and compassion. Proven ability to manage time efficiently, multitask effectively, and maintain resilience under stress having worked for many years in a public position of trust and responsibility. Committed to community outreach and teaching, aiming to leverage these skills for impactful contributions in future roles.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Services Team Leader / Floor Manager
Waitrose & Partners
London
05.2012 - 01.2025
- Promoted a positive work environment to boost employee morale.
- Encouraged open communication within the team and with senior management, fostering a supportive work environment.
- Developed action plans to address common customer complaints and to improve productivity, boosting sales and profits.
- Assisted in recruitment process, selecting suitable candidates for the customer service team.
- Coordinated shift schedules to guarantee consistent service delivery.
- Enhanced team performance with regular training sessions.
- Dealt with customer complaints, ensuring a satisfactory resolution.
- Collaborated with management to set customer service goals.
- Monitored staff performance with regular evaluations and feedback sessions.
- Facilitated regular training sessions on product information updates.
- Managed day-to-day operations with upwards of 20 colleagues ensuring smooth workflow and higher productivity rates among the team members.
Parish Priest
Roman Catholic Church
Aberdeen
06.1995 - 05.2012
- Responsible for providing spiritual guidance to members of parish congregation and to others as requested, promoting emotional wellbeing
- Coordinating all facets of parish life, building vibrant outward looking communities
- Performed house visits for ill or elderly members offering consolation.
- Encouraged volunteer work amongst congregational members enhancing civic responsibility.
- Coordinated church events for fostering community involvement.
- Managed administrative duties in the parish office ensuring efficient operation.
- Collaborated with local organisations, encouraging charitable outreach.
- Encouraged dialogue on ethical issues leading to increased awareness.
- Built positive relations with congregation members and wider community.
- Cultivated inclusive dialogue with local community.
- Observed confidentiality and acted with discretion to earn trust of community.
- Attended interfaith meetings to promote religious tolerance and understanding.
- Facilitated youth groups, fostering a positive environment for young people.
- Assisted in church fundraising efforts, securing crucial resources.
- Enhanced sense of community by organising regular social gatherings.
- Developed relationships with families to offer support during difficult times.
- Counselled individuals on variety of personal issues.
Occupational Therapy Assistant
Highland Health Board Mental Health Unit
Inverness, Highland
06.1988 - 07.1989
- Implemented lifestyle changes in daily routines, promoting healthier habits amongst patients.
- Participated in therapy sessions alongside professionals providing mental health support.
- Provided empathetic support to patients, encouraging better mental health.
- Encouraged participation in recreational activities for improved mental health.
- Collaborated with healthcare professionals to address clients' medical and mental health needs.
- Helped clients with autism, mental health disorders and physical disabilities.
- Worked closely with other agencies such as mental health services or police when necessary.
- Developed enriching activities for long-term residents reducing boredom and improving mental health.
- Advocated for mental health patients, influencing positive change in treatment plans.
- Provided holistic care, resulting in improved mental health for patients.
Support Worker
L'Arche Highland
Inverness, Highland
07.1987 - 07.1988
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
- Supported individuals to improve their wellbeing with weekly goal-setting sessions.
- Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
- Built trustful rapport with clients through consistent reliability and patience.
- Navigated delicate situations with empathy whilst maintaining professional boundaries.
- Promoted safe environment by adhering to risk assessment guidelines.
- Assisted service users by providing emotional and practical support.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Documented progress notes meticulously, enabling accurate patient assessments.
Education
Bachelor of Divinity - Theology
St Patrick's University,
Dublin, Ireland 09.1989 - 06.1995
Skills
- Workforce mentoring, leading teams to achieve goals
- Decision-Making aptitude
- Conflict mediation and resolution
- Empathy and compassion
- Exceptional interpersonal communication / public speaking
- Time management / multitasking efficiency
- Resilience and stress tolerance
- Community outreach / teaching
Affiliations
- For many years I have enjoyed working of genealogy and local history, being a member of local heritage societies
- I enjoy music and drama, having performed in amateur dramatic productions of pantomime and musicals, and I enjoy playing the organ
- I enjoy reading and have very eclectic tastes in literature.
- I am enjoying learning gaelic, although I am very much a beginner!
Certification
I received a Licence in 2022 giving me permission to Officiate as a Minister within the Church of England. From then until January 2025 I was the honorary assistant priest at All Saints Church, Twickenham.
Since January 2025 I have had a licence giving me permission to Officiate as a Minister within the Scottish Episcopal Church. Currently I exercise this ministry within the Diocese of Moray Ross & Caithness on an ad hoc basis.
Languages
Latin
Intermediate
Gaelic
Beginner
References
References available upon request.
Timeline
Customer Services Team Leader / Floor Manager
Waitrose & Partners
05.2012 - 01.2025
Parish Priest
Roman Catholic Church
06.1995 - 05.2012
Bachelor of Divinity - Theology
St Patrick's University,
09.1989 - 06.1995
Occupational Therapy Assistant
Highland Health Board Mental Health Unit
06.1988 - 07.1989
Support Worker
L'Arche Highland
07.1987 - 07.1988
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