Summary
Overview
Work history
Education
Skills
Timeline
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Gerald Jacob

Birmingham,west midland

Summary

3rd-year student Am a passionate and hardworking finance and accounting student. Aspiring to work in the Accounting, Banking and Finance Industries. Keen to learn and grow in skillset whilst being a valuable team player and an asset to the firm. with expected FIRST CLASS

Overview

4
4
years of professional experience

Work history

Support Care Worker

BLOSSOM CARE GROUP
BIRMINGHAM, WEST MIDLANDS
09.2022 - Current
  • Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
  • Improved physical and mental wellbeing of service users through patient-centred care planning.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Tailored care and support to individual needs for bespoke, personalised service.
  • Delivered on care plan goals while responsibly managing client budget.
  • Helped 10 service users to continuously achieve their personal goals and aspirations.

Customer services

NOVACROFT
BIRMINGHAM, WEST MIDLANDS
04.2022 - 10.2022
  • Handled high volumes of call queries in a timely manner, ensuring consistent levels of excellent service.
  • Dealt with card issues and amendments, resolving them effectively and efficiently for optimum customer satisfaction.
  • Advised customers on the benefits of payment cards, improving user experience whilst achieving company targets.
  • Helped new staff acclimate to the customer service team and mentored on strategies for success.
  • Accurately created, processed and filed customer paperwork on the system and Helped to raise customer satisfaction scores by 50 % by delivering comprehensive after-sales services and escalating feedback reports.

Call Handler

SERCO
BIRMINGHAM, WEST MIDLANDS
08.2021 - 03.2022
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Recorded data for computer-aided dispatch system with accuracy and precision.
  • Exceeded service targets by 6% through swift and dynamic call handling.

Finance Officer (internship)

Mapelele transport limited
DAR ES SALAAM, TANZANIA
02.2019 - 12.2020
  • Implemented new staff recognition programme, improving staff retention by 4%.
  • Assisted in financial analysis and preparation of reports for management.
  • Conducted research and analysis on market trends and competitor performance.
  • Supported the finance team in budgeting and forecasting activities.
  • Recommended and implemented computerised vehicle routing and scheduling (CVRS) systems, increasing scheduling efficiencies by 10%..
  • Provided financial performance reports as part of monthly reporting, monitoring data and information processing to minimise errors by 6%.

Education

Bsc(hons) - Accounting and Finance

Birmingham City University
Birmingham
06.2023

Skills


  • Microsoft Excel
  • sage50
  • Microsoft PowerPoint
  • analytical skills
  • leadership


Timeline

Support Care Worker

BLOSSOM CARE GROUP
09.2022 - Current

Customer services

NOVACROFT
04.2022 - 10.2022

Call Handler

SERCO
08.2021 - 03.2022

Finance Officer (internship)

Mapelele transport limited
02.2019 - 12.2020

Bsc(hons) - Accounting and Finance

Birmingham City University

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