GERALD ADUGBO
BRISTOL
Summary
I am an individual who is always eager to learn new skills, to help solve problems and advance my career. I successfully work as part of team to reach personal, team and business goals.
Overview
9
9
years of professional experience
Work History
Prison Custody Officer
SERCO - HMP ASHFIELD
BRISTOL, UNITED KINGDOM
02.2024 - Current
- Provided guidance and advice to inmates regarding their rights, privileges, and educational activities.
- Provided guidance and advice to inmates regarding their rights and privileges.
- Supervised prisoner movement throughout the facility, including escorting prisoners for medical appointments.
- Ensured compliance with security protocols and policies at the prison facility.
- Investigated incidents involving inmates and reported findings to superiors.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Prepared reports detailing incidents that occurred while on duty.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
Customer Service Assistant
British Petroleum
Bristol, United Kingdom
06.2023 - 02.2024
- Promotes high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Participates in training and other learning opportunities to expand knowledge of company and position.
- Sells or recommended products or services to suit client needs.
- Assists customers with price checks, lifting heavy items and addressing other inquiries.
- Strengthen customer retention by offering discount options.
- Improves product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Engages in conversation with customers to understand needs, resolve issues and answer product questions.
Receptionist
Travelodge
Bristol
06.2023 - Current
- Answers and directs incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Process payments and updated accounts to reflect balance changes.
- Screens and verifies visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Welcomes customers, answered general questions and directed to appropriate locations.
- Monitors reception area to provide consistently safe, hazard-free environment for customers.
- Protects clients' rights by maintaining confidentiality of personal and financial information.
- Investigates and analyzed client complaints to identify and resolve issues.
- Collates, bound and stored computer-generated reports.
- Performs data entry and other administrative tasks to support departments.
- Obtains and process payments from clients for products and services.
- Welcomes patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assist guests at check-in, providing information on various services within hotel.
- Greets, registered and assigned rooms to hotel or motel guests.
- Reviews accounts and charges with guests during check out process.
- Compute bills, collected payments and made change for guests.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Business Manager
WakaWakaNigeria
Lagos
02.2020 - 01.2023
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust with customers to drive sales.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Maintained professional network of potential clients and business opportunities.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Processed payments for new orders and replacement parts to meet customer needs.
Credit Risk Executive /Sales Executive
Jessefield Microfinance Bank ltd
Lagos
08.2019 - 01.2020
- Actively developing new strategies for business development. Including direct sales
- Worked with management to evaluate credit applications.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Reviewed loan agreements to confirm completeness and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Tracked and managed new leads and followed up on referral business.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
Loan Officer /Marketer
Tf Microfinance Bank
Lagos
07.2017 - 06.2019
- Conducting direct promotion and/or other marketing activities, explaining the bank’s products to potential clients and opening loan applications
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
- Negotiated payment plans with customers, achieving sales and cash flow objectives.
- Monitoring loan repayments and loan recovery, including on-site visit, seizing collateral and following legal steps until full repayment
- Collected and organized loan documents before submission to underwriting.
- Worked successfully with team members to accomplish monthly set targets
Direct Sales Executive
Diamond Bank Plc
01.2016 - 10.2016
- Acquire customers to the bank and mobilize deposits through the bank’s products
- Prepare and deliver appropriate presentations on the bank’s products and services
- Establishing contact and developing relationships with prospects
- Answer customer’s queries, offer advice and introduce new products
- Ensuring Excellent Customer Relationship with the bank
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Wrote sales proposals, set up contracts and finalized deals.
- Discussed service levels with customers and potential upgrades.
- Listened to customer needs to identify and recommend best products and service
Bank Verification Officer
Diamond Bank Plc
03.2015 - 11.2015
- Navigated through multiple online systems to obtain data and documentation.
- Enlightening walk-in customers on Bank Verification Number (BVN)
- Making sure customers are aware of the ongoing BVN exercise
- Ensure key customer data and biometric data is adequately captured and prompt documentation is logged on Demalog CRM
- Checked documentation for appropriate coding, catching errors and making revisions.
- Handling all complaints on BVN and providing timely solutions.
Education
Bsc - Sociology and Anthropology
University of Benin
Benin, Nigeria01.2012
High School Diploma -
West African Examination Council/Trinity High School
Lagos, Nigeria06.2005
First School Leaving Certificate -
Staff Model School
Agbor, Nigeria01.1998
Skills
- Relationship Management
- Report Preparation
- Proficient With Microsoft Office tools
- Customer Service
- Sales and Marketing
- Medical emergencies
- Emergency Response
- Inventory Management
- SQL
- Data Entry
- HTML5, CSS
- Security Procedures
- English Language Fluency
Languages
English
First Language
Timeline
Prison Custody Officer
SERCO - HMP ASHFIELD
02.2024 - Current
Customer Service Assistant
British Petroleum
06.2023 - 02.2024
Receptionist
Travelodge
06.2023 - Current
Business Manager
WakaWakaNigeria
02.2020 - 01.2023
Credit Risk Executive /Sales Executive
Jessefield Microfinance Bank ltd
08.2019 - 01.2020
Loan Officer /Marketer
Tf Microfinance Bank
07.2017 - 06.2019
Direct Sales Executive
Diamond Bank Plc
01.2016 - 10.2016
Bank Verification Officer
Diamond Bank Plc
03.2015 - 11.2015
Bsc - Sociology and Anthropology
University of Benin
High School Diploma -
West African Examination Council/Trinity High School
First School Leaving Certificate -
Staff Model School
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