Georgios Tsampikos Vrettakis

• Subject matter expert (SME) for the team, recommending potential solutions to partners issues, sharing knowledge, role modeling exemplary partner handling, and being a secondary coach to the people leader of the team. At times, may be needed to communicate and reinforce day to day operations direction of the team
• Strong technical skills and computer knowledge, including all core Microsoft Office programs, and extensive experience using other customer relationship management or travel industry applications.
• Works alongside other teams globally to resolve partners queries and escalates issues as appropriate to resolve complaints and/or complex issues.
• Follows up and keeps others (e.g., senior leaders and team members) informed of progress on tasks.
• As a subject matter expert, promote and support team members in driving the adoption of self‐service partners tools and value add activities
• Balances several projects and tasks simultaneously with minimal error and without losing track of important details or deliverables.
• Categorizes cases appropriately, allowing further analysis of incidents.
• Produces and analyzes data, providing insights for sales, operations, and customers.
• Learns and suggests improvements to processes and procedures to help reduce partners' effort and improve operating costs.
• Work with wider stakeholders to ensure seamless onboarding, opportunities, and providing best suggestions to develop business

• Finding and/or communicating with new and existing suppliers.
• Sales monitoring.
• Collaboration with developers to resolve any issues of the e-shop that might occur.
• Creating, modifying e-shop menu and layout.
• Updating products, availability, content, photos and prices.
• Handling orders, returns and complaints.

• Onboarding new properties

• Manage content distribution and pricing.

• Provide revenue estimates through comprehensive market analysis, aiding stakeholders in property performance insights.

• Communicate and coordinate with the reservations and operations teams to ensure effective implementation of strategies and practices.

• Ensures that the predetermined sales strategies are effectively implemented in the inventory systems.

• Responsible for managing the account portfolio, including client relationships, inquiries, issue resolution, and growth opportunities.

• Identify and research potential partnerships.

• Develop and maintain partner relationships.

• Work with the Technology Department and assist in the development of Travelstaytion's in-house Property Management System and Channel Manager.

• Significant and consistent contribution to the onboarding operations.
• Constantly driving efficiency and effectiveness to enable hotel acquisition.
• Provide operational support including revenue generating work-types and complex supplier relationship issues to hotel partners and Market Management team.
• Educate and inform suppliers on self-service functions
• Work efficiently towards daily targets and team metrics; complete all work to program standards as defined for each process; focus on continuous improvement
• Successfully collect and analyze information in a partner support case management
• Understand accommodation / property types in the travel industry and the different services and amenities featured
• Make especial decisions within my authority supporting Expedia suppliers, escalate as necessary.
• Investigate and take action to meet Expedia's needs.
• Be very effective in managing multiple tasks simultaneously.
• A problem-solver who can make independent decisions, be able to actively listen and communicate clearly and concisely
• Flexibility and willingness to assist where and when needed as directed by Manager.
• Ability to work and thrive in a multi-tasked, fast paced environment.
• Highly organized and highly focused on process, trends, and root cause analysis

• Drafting Group & Meeting offers for local and international companies.
• Handling individual reservations and group reservations through electronic corporate and mice platforms.
• Providing group action plans to the Front Office.
• Site Inspections.
• Excellent knowledge of all room types and their layouts in all 5 hotels.
• Corporate Sales Calls on a weekly basis.
• Monitoring deposits and prepayment of group reservations according to company’s credit policy.
• Handling company’s CMS and reporting room revenue, room nights, sales forecast and ADR.

• Covering shifts in 3 hotels (Semiramis, Twentyone and Kefalari Suites).
• Handling daily reservations.
• Using Hotel PMS and providing administrative, reception and program support to management.
• Confirming commissions to travel agencies.
• Stop / reopen sales on OTA's.
• Room allocation.
• Managing walk-in traffic.
• Check ins, guest billing, Invoicing, Concierge service.
• Offering personalized services to hotel guests and handling guest complaints.
• Coordinating Housekeeping Department.
• Night auditing, main courante.

Courses:

Main Courante
PMS (Ermis, Epitome)
Hotel Organization & Operation

• Collaborated with faculty and staff to create meaningful learning experiences.
• Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
• Created and designed quizzes, tests and projects to assess student knowledge.

• Managed daily financial functions.
• Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
• Liaised and communicated with F&B departments on stock reconciliation results.
• Prepared balance sheets, cash flow reports and income statements.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Trained new team members on company procedures, customer service and issue resolution.
• Handling check-in, Check-out, Walk in.
• Main courante, Night Audit.
• HACCP Coordinator.

(Seasonal job Apr-Oct)

• Handling check-in, Check-out, Walk in.
• Main courante, Night Audit.
• HACCP Coordinator.

(Seasonal job Apr-Oct)