Georgios Andreas Sinos
Gillingham
Summary
Mostly experienced in the hospitality industry, skilled in delivering exceptional service and fostering strong customer relationships. In addition, one of my last roles as a Customer Collections Agent brought me strong communication and problem-solving skills to manage accounts and resolve billing issues. Quick to adapt, with a commitment to ensuring customer satisfaction and improving financial outcomes.
Overview
6
6
years of professional experience
Work History
Customer Collections Agent
Vanquis Banking Group Ltd
09.2023 - 12.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Bar Staff & Sales Associate
The Pumproom @ Copper Rivet Distillery
08.2022 - 01.2023
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Self-Employed Delivery Driver
The Kinki Takeaway
04.2021 - 06.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Assistant Bar Supervisor
Richoux Group, The Broadwick
07.2020 - 01.2021
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
Waiting & Bar Staff
Richoux Group, The Broadwick
03.2019 - 09.2019
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bar Staff
Bella Italia
01.2018 - 03.2019
- Collaborated with team members to ensure smooth service during peak hours.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
Waiting & Bar Staff
Richoux Group, The Broadwick
04.2018 - 06.2018
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Education -
Greece
A Level - BTEC Business Studies
Brompton Academy
A Levels - Economics
Brompton Academy
Gillingham, KentDiploma in Financial Studies -
London Institute of Banking & Finance
Certificate in Financial Studies -
London Institute of Banking & Finance
Certificate in Mortgage Advice and Practice - Module 1
London Institute of Banking & Finance
Cambridge English FCE
Othernames
George Sinos
Personal Information
Nationality: Greek
Additional Qualifications
- HGV Class 2 License
- HGV Class 1 License
Languages
Can speak Greek, Romanian and English
Timeline
Customer Collections Agent
Vanquis Banking Group Ltd
09.2023 - 12.2023
Bar Staff & Sales Associate
The Pumproom @ Copper Rivet Distillery
08.2022 - 01.2023
Self-Employed Delivery Driver
The Kinki Takeaway
04.2021 - 06.2022
Assistant Bar Supervisor
Richoux Group, The Broadwick
07.2020 - 01.2021
Waiting & Bar Staff
Richoux Group, The Broadwick
03.2019 - 09.2019
Waiting & Bar Staff
Richoux Group, The Broadwick
04.2018 - 06.2018
Bar Staff
Bella Italia
01.2018 - 03.2019
Diploma in Financial Studies -
London Institute of Banking & Finance
Certificate in Financial Studies -
London Institute of Banking & Finance
High School Education -
Greece
A Level - BTEC Business Studies
Brompton Academy
A Levels - Economics
Brompton Academy
Certificate in Mortgage Advice and Practice - Module 1
London Institute of Banking & Finance
Cambridge English FCE
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