Georgina Rose Brook
Bodmin,CON
Summary
Experienced homelessness professional with a strong background across prevention, youth homelessness, and rough sleeper services, now operating in a formal supervisory role within a homeless prevention team. I bring extensive practical and legal knowledge of homelessness legislation, including Part VII of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017, alongside a proven ability to manage complex, high‑risk cases and support robust, defensible decision‑making.
Currently supervising frontline officers, I provide oversight of statutory casework, quality assurance, performance management, and staff wellbeing, balancing accountability with a trauma‑informed and supportive leadership approach. I have demonstrated capability in managing service pressures, protecting KPIs, leading staff through challenging periods, and embedding consistent, prevention‑focused practice across teams.
I have significant experience working in partnership with Children’s Services, health, police, landlords, voluntary organisations, and internal housing teams to prevent homelessness, reduce reliance on emergency accommodation, and secure sustainable outcomes for vulnerable households. My career reflects clear progression from specialist practitioner to supervisor, with strengths in leadership, problem‑solving, and service development.
Alongside operational delivery, I contribute to wider service improvement through process design, team restructuring, and the development of practical guidance and templates to ensure legal compliance and consistency of practice. I am motivated by improving outcomes for households, supporting staff development, and delivering high‑quality, accountable homelessness services.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Prevention and Case work Supervisor
Cornwall Council
, Cornwall
2026.01 - Current
- Provide day‑to‑day supervision and oversight of Prevention Officers delivering statutory duties under the Housing Act 1996 (as amended) and Homelessness Reduction Act 2017, ensuring decisions are timely, lawful, and defensible.
- Lead on case quality assurance, reviewing complex and high‑risk cases, providing professional challenge, and supporting officers to make robust prevention and relief decisions that protect service and legal standards.
- Carry out regular case supervision, identifying practice gaps, agreeing clear actions, and supporting officer development through targeted guidance, mentoring, and reflective discussion.
- Manage staff wellbeing alongside performance expectations, adapting supervisory approaches to individual working styles while maintaining accountability and consistency across the team.
- Proactively intervene where performance concerns arise, including temporarily adjusting case allocation, increasing supervision frequency, and implementing structured support plans to protect KPI delivery and staff resilience.
- Contribute to service development, including establishing a new assessment team by designing procedures, creating step‑by‑step guidance and templates, identifying team strengths for targeted workstreams such as Friends and Family assessments and Housing Prevention Fund work, and supporting backlog reduction alongside live caseloads.
Young Person Lead Casework
Cornwall Council
, Cornwall
2025.03 - 2026.01
- Acted as the lead officer for young people at risk of homelessness due to family breakdown, providing specialist advice and support to prevent homelessness and safeguard vulnerable under‑18s.
- Worked closely with Children’s Services / Social Services to assess safeguarding concerns and support appropriate interventions under the Children Act 1989, including Section 17 and Section 20 pathways.
- Supported under‑18s through Section 20 conversations, working sensitively and collaboratively with young people, families, and social workers to ensure informed decision‑making regarding voluntary accommodation and becoming a child in care where appropriate.
- Coordinated multi‑agency working with social workers, education providers, youth services, health professionals, and family support teams to achieve safe and sustainable outcomes for young people.
- Challenged inappropriate homelessness presentations for 16–17‑year‑olds where Children’s Services duties applied, ensuring young people were not incorrectly placed through homelessness legislation when looked‑after pathways were more appropriate.
- Provided clear housing and safeguarding advice to colleagues on legislation, thresholds, and referral pathways for young people, acting as a point of expertise within the team.
- Led on complex cases involving parental conflict, relationship breakdown, and risk of sofa‑surfing, ensuring timely assessment and intervention to prevent unsafe or unsuitable accommodation.
- Used prevention‑focused tools, including friends and family, to explore all safe accommodation options prior to escalation, while maintaining a child‑centred and trauma‑informed approach.
Prevention and Engagement Outreach Officer
Cornwall Council
Bodmin, Cornwall
2022.02 - 2025.03
- Partnered with external support networks to deliver holistic client care.
- Promoted independence and positive wellbeing when working with vulnerable adults.
- Created targeted support programmes based on client interviews and assessments.
- Thrive in high-pressure environments, balancing competing priorities while ensuring service demands are met. My ability to make informed decisions under pressure, manage risk, and coordinate multi-agency responses has been critical in achieving positive outcomes for clients.
- I have a significant understanding of benefits, housing, and homelessness legislation, particularly Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) and housing options. My ability to interpret and apply the law effectively has enhanced decision-making within my team, allowing me to regularly advise colleagues on legal decisions, ensuring compliance with legislation and best practice. I regularly review and provide legal decision templates which has strengthened consistency in casework and improved service delivery.
Engagament and Prevention Officer
Becky Boyle
Bodmin, Cornwall
2021.02 - 2022.02
- Offered guidance and advice to clients throughout their journey to securing social housing.
- Provided holistic support using the triage and assessment approach, ensuring best possible client care.
- Organised individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
- Referred clients to appropriate team members, community agencies and organisations to meet treatment needs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Detailed program operations and participant activities with comprehensive record-keeping.
Community Healthcare Worker
Lanhydrock care
Bodmin, Cornwall
2019.12 - 2021.01
- Promoted physical and emotional health and wellbeing of patients through empathetic care and attentive assistance in daily tasks.
- Provided personalised care and support to vulnerable individuals, therefore helping them retain maximum independence.
- Built patient confidence and abilities through discretion and reporting to promote positive lifestyle changes and increased contentment.
- Consistently managed client needs through organisation and communication resulting in high standard of healthcare.
- Worked closely with nurses to maintain optimum levels of communication.
- Applied concise time-management to meet deadlines.
- Acquired and maintained knowledge of all Confidentiality policies and procedures.
Health Care Support Worker
Curea Care
Bodmin, Cornwall
2018.01 - 2019.08
- Helped residents to complete day-to-day tasks, including bathing, dressing and eating.
- Escorted clients to and from appointments and leisure activities for improved physical and mental wellbeing.
- Built caring and supportive relationships with clients to provide mental stimulation and enhance daily life.
Teaching Assistant in Primary Schools
Berrycoombe School
Bodmin, CON
2017.07 - 2018.03
- Supported teacher's in effective classroom management of 30 pupils.
- Provided additional support to pupils with behavioural issues through communication and appropriate constructive discipline.
- Utilised skills in behaviour management to aid positive, productive classroom environments for optimal learning conditions.
- Acted as a superb role model, consistently promoting values and behaviours.
- Communicated positively and professionally with all staff and pupils, upholding schools values.
Shop Assistant
Chris Williams
Bodmin, Cornwall
2016.01 - 2018.01
- Assisted customers with product selection, sales, and returns.
- Completed purchases with cash, credit and debit payment methods.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met incoming customers and provided immediate assistance.
- Proactively identified and solved complex problems that impacted operations management and business directions.
- Oversaw training of New employees charged with monitoring shop floor and serving customers.
- Facilitated daily and weekly physical inventory counts.
- On certain days, opportunity could arose to work as shift manager. Opening and closing facilities and dealing with cashing up.
Nursery Assistant
Townend Nursery
Bodmin, Cornwall
2015.09 - 2016.04
- Built positive relationships with parents, communicating comforting and providing updates of their child's wellbeing.
- Created caring bonds with children to ensure their feeling of comfort and safety whilst at Townend Nursery.
- Utilised in-depth knowledge of safe-guarding to ensure relevant guidelines were implemented and adhered to.
- Provided outstanding levels of care, receiving continued praise for children's happiness and development.
- Observed children in line with different framework to monitor and record children's development.
- Established trusting, respectful relationships with children, offering security and comfort.
- Initiated and led creative activities, aiding positive child development and enjoyment.
Education
Bachelor of Science - Social Science and Law
University of Bristol
BristolDiploma of Higher Education - CACHE
Bodmin College
Bodmin, CONGCSE -
Bodmin College
BodminSkills
- Compassionate communicator
- Self-motivated
- Microsoft Office
- Health care expertise
- Team player
- Organised and detail-oriented
- Public outreach
- Leadership competence
- Staff management
- Staff scheduling
Certification
Supervisor Skills
Working Positively with risk and safety
Boundaries and Disclosure
Positive Behavioural Support: Managing behaviours that challenge
Rough Sleeper Mental Health Awareness
Strength Bases Approaches
Improving Access to Services for client experiencing multiple disadvantages & Co-Occurring conditions
Trauma Informed approaches
Working with Women with Complex needs
Sharps training
Naxalone
Reference
- Becky Boyle (Cornwall Council)
CORNWALL COUNCIL
Chy Trevail
Beacon Technology Park
BODMIN
PL31 2FR
- Christine Hoskin (Lanhydrock Care)
Lanhydrock Downs Farm,
Lanhydrock,
Bodmin,
Cornwall
PL30 4AG
01208 73904
lanhydrockcare@btconnect.com
Timeline
Prevention and Case work Supervisor
Cornwall Council
2026.01 - Current
Young Person Lead Casework
Cornwall Council
2025.03 - 2026.01
Prevention and Engagement Outreach Officer
Cornwall Council
2022.02 - 2025.03
Engagament and Prevention Officer
Becky Boyle
2021.02 - 2022.02
Community Healthcare Worker
Lanhydrock care
2019.12 - 2021.01
Health Care Support Worker
Curea Care
2018.01 - 2019.08
Teaching Assistant in Primary Schools
Berrycoombe School
2017.07 - 2018.03
Shop Assistant
Chris Williams
2016.01 - 2018.01
Nursery Assistant
Townend Nursery
2015.09 - 2016.04
Diploma of Higher Education - CACHE
Bodmin College
GCSE -
Bodmin College
Bachelor of Science - Social Science and Law
University of Bristol