Georgina Wright
Bracklesham,West Sussex
Summary
Experienced professional and approachable with commitment to creating a welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, managing high-volume phone calls, scheduling appointments, and providing exceptional customer service. Consistently ensures smooth office operations through strong communication and multitasking abilities.
Overview
27
27
years of professional experience
8087
8087
years of post-secondary education
Work history
Dental Nurse/ Receptionist
Witterings Dental Practice
East Wittering, Chichester, West sussex
02.2017 - 06.2025
- I was a Key holder and I was responsible for opening up, setting up and clearing up and locking up end of day.
- I worked with dental team and sometimes on my own.
- I maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- I maintained accurate patient records, ensuring meticulous documentation.
- I upheld stringent infection control measures, promoting a safe environment. I performed head nurse roles maintaining equipment and performing tests.
- I comforted anxious patients, leading to positive clinic experiences and alleviating fears.
- I was responsible for the whole patients journey from entering until leaving.
- in my reception role I would check the patient in, make further appointments, answer queries, discuss treatment, answer calls, take payments and cash up. Sometimes I was on my own with two clinicians so I would need to communicate, multitask, stay calm and work fast to alleviate the backlog of people waiting.
- In my nursing role I would welcome patients check them in if reception was busy. Answer questions, gain consent for treatments through form signing, assist the patient and dentist through their whole surgery experience. set up and clean down. anything that was needed.
- I was in charge of ordering all the stock for the dental practice.
- Upheld confidentiality with sensitive information handling procedures.
- Provided excellent customer service, improving patient satisfaction rates and receiving excellent reviews.
- Utilised dental software proficiently to maintain accurate records.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Handled phone calls, resulting in effective communication with clients.
- Maintained tidy and organised reception area for professional appearance.
Counter assistant / Dispenser
Wittering's Pharmacy
East Wittering, West Sussex
04.2013 - 02.2017
- I started working in the shop as a counter assistant.
- My main duties included serving customers giving out prescriptions, filing, unpacking stock, stocking shelves, ordering stock, cleaning.
- I completed my counter Assistant course in 2013 and won employee of the year for my hard work.
- I was then asked to go on to do my dispensers course which I completed in 2015.
- I now help with general shop and dispensing duties, but my main role is ordering and making up blister packs of medication for two nursing homes and blister packs for people who find managing their medication difficult.
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Processed card payments for increased transaction efficiency.
- Helped create attractive displays that caught the eye of potential buyers.
- Assisted customers with product selection for improved shopping experience.
- Managed stock levels to optimise availability of products.
- Addressed customer queries, promoting better understanding of products and services.
- Enhanced store cleanliness with diligent maintenance tasks.
- Assisted colleagues during busy periods to maintain smooth operation of shop.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Served customers quickly during peak hours to minimise waiting time.
Cleaner at Lloyds Bank
Mitie
East Wittering, West Sussex
09.2012 - 04.2013
- I was responsible for opening up the bank and clocking on and off via the phone when I had finished.
- I cleaned both the open to the public area and the staff area in the back.
- I had to ring my manager and report any problems and order any cleaning products required.
- I was also responsible for making sure the bank was locked up again and the alarm put on.
Stay at home mum
unemployed
East Wittering, West Sussex
06.2011 - 09.2012
- I split up from my husband and I moved to west Sussex to be closer to my family.
- I took a year out to get my children settled into school and nursery.
- When they had settled in, I started looking for employment.
Home business
Georgeslittletreasures
Hessle, East Yorkshire
07.2009 - 06.2011
- I became self-employed when I fell pregnant with my youngest and I worked from home.
- I built up a small business on eBay mainly selling used children clothes and equipment.
- I would source low cost bags of clothes or equipment.
- I set up a system and quality control to list items. This ensured I would receive the best feedback possibly and offer excellent customer service.
- I prided myself on getting a 100% positive feedback.
- I had to keep records of my costs and earnings on a spreadsheet and file my online tax report.
Domestic Cleaner
Private Cleaner
West Hull, East Yorkshire
07.2009 - 08.2010
- I worked alongside my eBay business cleaning houses on a private basis.
- I was a key holder for several properties letting myself in and out.
- I performed all cleaning and ironing duties requested by the client to a high standard.
Early morning cleaning
Interserve
East Yorkshire
05.2009 - 07.2009
- I work as part of an early morning cleaner team.
- I was responsible for certain parts of the store performing various duties, toilet cleaning, hoovering, mopping, window cleaning and floor cleaning with a machine.
Data Inputter / Secretary
Hunter Travel (Hull) Ltd
Hessle, East Yorkshire
08.2007 - 04.2009
- I worked as an employee for a joint owned business with my husband.
- My duties were data inputting, invoicing, filing, writing letters, paying bills, petty cash, wages, answering the phone, interviewing staff and staff appraisals.
- The Company was sold in Apr 2009.
Dental Nurse / Receptionist
St Andrews Dental Centre Ltd
Hull, East Yorkshire
03.2001 - 08.2007
- I started as a trainee dental nurse and receptionist assisting both the dentist and a hygienist plus covering reception.
- I studied part time at Hull College and gained my dental nurses certificate in March 2003.
- I attended many courses about varying subjects to do with dentistry.
- I helped organise the practice to take part in investors in people and good practice, which we passed both first time.
- I was also in charge of updating all the health and safety policies and procedures within the practice.
- I had many duties in these roles the main ones were to open up the practice and get everything ready. I ensured hygiene and cleanliness in-between each patient. Including sterilising instruments.
- I took x-rays when required and processed them.
- I covered for the cleaner for a couple of months cleaning the whole building whilst we didn't have a cleaner.
- I looked after patients, took payments, made appointments, cashed up and made sure all filing was up to date and organised all the paperwork.
- We employed some extra members of staff and I was involved in interviewing and training new members.
- I used the computer daily for making appointments, record keeping and typing letters.
- I worked full time until I had my first baby in 2005 then went back to work. I had another short break when I had my second child in 2007. I left this job to work for my husband's company.
Care Assistant / Team Leader
Ashleigh Residential Home
Hull, East Yorkshire
02.2000 - 12.2001
- I started as a care assistant which involved looking after people who lived there.
- These duties included toileting, washing, bathing, dressing and feeding residents who were unable to feed themselves.
- I was also responsible for changing beds, laundry and general cleaning and tidying.
- I was promoted to Team leader after a few months. My duties then included organising shifts, designating duties to other team members and making sure they were completed.
- I received training to give medication and organised all the day to day duties for the smooth running of the home.
- I answered the phone and liaised with management.
- I ordered stock and lead the hand over at the end of the shift.
Agency Care Assistant
Masterstaff Medical
Hull, East Yorkshire
01.2001 - 03.2001
- I enrolled with an agency as a temporary measure to continue employment.
- I travelled all over East and West Hull working in various residential homes to cover shift they required.
- I worked as part of a team to look after the elderly residents living there.
- Duties included toileting, washing, bathing, and dressing residents. I also assisted residents who were unable to feed themselves and general housework such as changing beds and laundry.
- In addition to this any other duties that were asked of me.
Care Assistant
Swanland House
Swanland, East Yorkshire
09.1998 - 06.1999
- This was my first proper employment whilst I attended college.
- I worked part time looking after resident's toileting, washing, bathing, dressing, changing beds and laundry.
Education
GCSE - Maths, English, Science, French, Geography, Child development, Design & Technology, Art & Design
South Hunsley School
Melton, East Yorkshire 01.1995 - 01.1997
GNVQ - Health and Social Care
Wyke Sixth Form College
Hull, East Yorkshire 09.1997 - 06.1999
National Examination Board for Dental Nurses - Dental Nursing
Hull College
Kingston upon Hull 09.2001 - 06.2003
NPA Counter Assistant Course - Pharmacy counter course
NPA
ChichesterNPA Pharmacy Assistants Course - Pharmacy dispenser
NPA
ChichesterMental Health First Aid Adult Course - Mental health
Practice Plan
ChichesterMedical emergencies and Resusciation training - Medical emergencies
Sussex first aid courses
ChichesterSkills
- Reliable and punctual
- Honest and trustworthy
- Caring
- Computer literate
- Excellent Customer service
- Appointment management
- Meticulous and organised
- Time management
- Good communication skills with a variety of age groups
- Approachable
- Dentistry skills and knowledge
- Pharmacy skills and Knowledge
- Caring experience
- Cleaning experience
- Excellent telephone manner
- Discretion and confidentiality
Personal Information
Date of birth: 12/17/80
Affiliations
- de-cluttering and selling through online platforms, nature walks, spending time with family and swimming.
Accomplishments
Employee of the year award Dec 2013
I reached an 8 year mile stone at Witterings dental Practice
References
References available upon request.
Timeline
Dental Nurse/ Receptionist
Witterings Dental Practice
02.2017 - 06.2025
Counter assistant / Dispenser
Wittering's Pharmacy
04.2013 - 02.2017
Cleaner at Lloyds Bank
Mitie
09.2012 - 04.2013
Stay at home mum
unemployed
06.2011 - 09.2012
Home business
Georgeslittletreasures
07.2009 - 06.2011
Domestic Cleaner
Private Cleaner
07.2009 - 08.2010
Early morning cleaning
Interserve
05.2009 - 07.2009
Data Inputter / Secretary
Hunter Travel (Hull) Ltd
08.2007 - 04.2009
National Examination Board for Dental Nurses - Dental Nursing
Hull College
09.2001 - 06.2003
Dental Nurse / Receptionist
St Andrews Dental Centre Ltd
03.2001 - 08.2007
Agency Care Assistant
Masterstaff Medical
01.2001 - 03.2001
Care Assistant / Team Leader
Ashleigh Residential Home
02.2000 - 12.2001
Care Assistant
Swanland House
09.1998 - 06.1999
GNVQ - Health and Social Care
Wyke Sixth Form College
09.1997 - 06.1999
GCSE - Maths, English, Science, French, Geography, Child development, Design & Technology, Art & Design
South Hunsley School
01.1995 - 01.1997
NPA Counter Assistant Course - Pharmacy counter course
NPA
NPA Pharmacy Assistants Course - Pharmacy dispenser
NPA
Mental Health First Aid Adult Course - Mental health
Practice Plan
Medical emergencies and Resusciation training - Medical emergencies
Sussex first aid courses
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