Georgina Waugh
Swanland,East Yorkshire
Summary
Dedicated professional with expertise in award-winning customer service and hospitality, demonstrating safety awareness and calmness under pressure. Skilled in team collaboration, confident communication, and rapport building to establish trust while upholding organizational values. Proficient in problem-solving with empathy and maintaining exceptional organisational skills under time constraints, committed to delivering excellence aligned with company values.
Overview
32
32
years of professional experience
Work history
Travel Advisor
TUI
10.1997 - 12.2025
- Achieved TUI’s Travel Advisor of the Region, Division & Entire Company award in 2024.
- Delivered exceptional customer service and memorable holiday experiences over 28 years.
- Cultivated strong customer relationships through empathy and effective communication.
- Managed complex bookings and itineraries, ensuring seamless problem-solving and aftercare.
- Promoted a collaborative team environment by supporting colleagues in daily operations.
- Demonstrated professionalism and composure when addressing challenging situations.
Receptionist / Administrator
East Yorkshire Glazing
01.1996 - 01.1997
- Delivered front-of-house support, efficiently managing enquiries.
- Executed daily administration tasks including filing and data entry.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Hotel Receptionist
Comfort Friendly Inn
01.1995 - 01.1996
- Managed guest arrivals and reservations, ensuring seamless check-in experiences.
- Delivered professional service in a high-paced hospitality setting.
- Maintained security measures to protect guest personal information and privacy.
- Addressed guest needs promptly, enhancing overall comfort.
Office Junior
Sandersons Solicitors
01.1994 - 01.1995
- Streamlined filing and post handling to enhance office support efficiency.
- Completed general clerical duties, such as sorting mail, to optimise operations.
- Demonstrated adaptability by executing various tasks daily.
- Contributed promptly to team efforts through necessary task completion.
Education
GCSEs - Mathematics, English Literature & Language, Science, French, Spanish
Perronet Thompson School
RSA Typewriting -
Perronet Thompson School
ECDL - European Computer Driving Licence
Cottingham Adult Education
Skills
- Award-winning customer service and hospitality
- Safety awareness and calmness under pressure
- Team collaboration and support
- Confident communication and interpersonal skills
- Rapport building and trust establishment
- Commitment to TUI values
- Professional problem-solving with empathy
- Organizational skills under time constraints
ADDITIONAL VALUE FOR CABIN CREW
- Strong customer empathy and emotional intelligence
- Comfortable working long hours and staying composed under pressure
- Experience with diverse customers, needs, and situations
- Excellent personal presentation and communication
- Positive attitude and strong team mindset
- Genuine passion for travel, people, and creating memorable experiences
Accomplishments
• Winner – TUI Regional, Divisional, and Overall Travel Advisor of the Year
Recognised as the top-performing travel advisor across regional, divisional, and national levels for exceptional customer service, sales performance, and contribution to overall team success.
Timeline
Travel Advisor
TUI
10.1997 - 12.2025
Receptionist / Administrator
East Yorkshire Glazing
01.1996 - 01.1997
Hotel Receptionist
Comfort Friendly Inn
01.1995 - 01.1996
Office Junior
Sandersons Solicitors
01.1994 - 01.1995
GCSEs - Mathematics, English Literature & Language, Science, French, Spanish
Perronet Thompson School
RSA Typewriting -
Perronet Thompson School
ECDL - European Computer Driving Licence
Cottingham Adult Education