Georgina Umosen
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
4
4
years of professional experience
Work History
Sales and customer service
Mr Anthony Gadner
London , East London
09.2022 - Current
- Coordinated advanced help for complex [Product or Service] issues.
- Answered [Number]+ telephone calls per day with professionalism.
- Offered current, accurate advice on optional solutions for concerns.
- Advised customers on availability, pricing and location of products.
- Prepared necessary forms to complete transactions.
- Applied conflict management to stressed and concerned customers.
- Obtained feedback from customers to improve service experience.
- Listened actively to offer accurate information and best solution to their needs.
Bartender
Mr. Patterson Andrew
Canada, Canada
08.2022 - 09.2022
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Maintained bar stocks, replenishing daily as necessary.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Completed end-of-day cleanup to reset bar for next day.
Care Assistant
Grace land clinic
Abuja, Abuja
02.2021 - 05.2022
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Supported numerous individuals in maximising physical, intellectual, emotional and social capabilities through individualised care plans.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Education
Degree - Master of diagnostic radiography
Robert Gordon university
Aberdeen , Aberdeenshire09.2022
Skills
- Outstanding customer service
- After-sales customer service
- Outstanding customer service skills
- Sales and service-oriented
- Customer and personal service
- Customer service understanding
Accomplishments
- Collaborated with team of25 in development of healthy commitments .
- Supervised team responsible for executing well on projects, leading to 89.9% increased revenue.
- Documented and resolved [Issue], contributing to financial increase.
Affiliations
- Association for Project Management
- College of Paramedics (CoP)
Georgina Anthony umosen
I am diligent and ready to learn new things , ready to take higher roles and work greatly with teams .
I would love to say I am the perfect candidate need for this jobs
Timeline
Sales and customer service
Mr Anthony Gadner
09.2022 - Current
Bartender
Mr. Patterson Andrew
08.2022 - 09.2022
Care Assistant
Grace land clinic
02.2021 - 05.2022
Degree - Master of diagnostic radiography
Robert Gordon university
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