Georgina Rowbotham
Telford
Summary
Dedicated professional with a strong foundation in animal welfare awareness and customer service, complemented by skills in sales persuasion and social media marketing. Demonstrates resilience during long shifts and maintains a positive attitude under pressure, ensuring reliability in peak hours. Proficient in Microsoft Office and Google Docs, with excellent organisation and time management abilities, and a keen eye for observation and attention to detail. Committed to working independently or collaboratively within teams, with aspirations to further develop expertise in animal care and customer relations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Barista
Costa Coffee
Wolverhampton
2025.04 - 2026.07
- Delivered exceptional customer service, enhancing overall customer experience in a fast-paced environment.
- Resolved customer complaints and issues promptly, ensuring high levels of customer satisfaction.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Handling orders, payments and food preparation
- Executed various tasks concurrently to maintain operational efficiency during peak hours.
- Utilised strong time management skills to ensure timely completion of responsibilities and enhance workflow.
- Working and communicating effectively as part of a team
- Maintaining cleanliness and organisation within the store
Part-Time Recruitment Consultant
Supply Today
Telford
2024.11 - 2026.07
- Sourced candidates and managed recruitment processes to fulfil client needs
- Built client relationships and arranged interviews to match suitable candidates
- Supported startup and growth of business through strategic recruitment initiatives
- Managing social media and marketing activities
- Facilitated efficient office operations through assistance with administrative tasks. and operational organisation
Pet sitter
Kittys Angels
Telford, Telford and Wrekin
2024.07 - 2025.01
- Managed emergency situations efficiently, ensuring the safety of pets under care.
- Administered feeding schedules accurately according to owner instructions.
- Created customised feeding plans tailored to each pet's dietary needs, enhancing overall health.
- Accommodated special requests from owners such as grooming or specific dietary requirements for pets' satisfaction.
- Maintained open, professional communication with pet owners about their animals' needs and behaviours.
- Built trustful relationships with clients, resulting in repeat business.
- Delivered high standard of cleanliness around pet areas for hygienic living conditions.
- Designed interactive spaces for pets, fostering physical activity and socialisation. for pets through play and interaction activities.
- Provided kind, patient support to nervous animals, building trust and confidence in care.
- Oversaw key management for multiple properties to maintain organisation and security.
Bartender / Waitress
The Coalbrookdale Pub
Telford
2023.08 - 2023.12
- Provided exceptional customer service in high-volume hospitality setting
- Oversaw cash handling and drink service to ensure accurate transactions
- Coordinated multiple tasks in fast-paced environment, contributing to team efficiency
Glass Collector / Bar Staff
The Queens
Walsall
2022.02 - 2022.08
- Provided customer assistance and collaborated with bartending staff to enhance service quality
- Ensured cleanliness and organisation of bar area to create welcoming environment
- Developed communication skills through daily interactions with customers and staff
Education
A-Levels - Psychology, Law, Classical Civilisation
Shrewsbury Colleges Group
Shrewsbury, Shropshire 2022.01 - 2024.01
GCSEs - English, Mathematics, Sciences, Business, Ancient History, French
Aldridge School
2017.01 - 2022.01
Skills
- Animal welfare awareness
- Resilience during long shifts
- Positive attitude under pressure
- Efficient work pace
- Sales persuasion
- Reliability in peak hours
- Socialisation and habituation of cats and kittens
- Customer service and communication
- Observation and attention to detail
- Organisation and time management
- Working independently and within teams
- Administration and record keeping
- Microsoft Office and Google Docs
- Social media and marketing
- Full UK driving licence
Volunteer Work
- Events in the Dale, Volunteer Events Assistant, Telford, 2024-04, Present, Supporting the organisation of local community events, Assisting with event setup and guest interaction, Developing communication and teamwork skills, Helping provide a positive visitor experience
- Hillbrae Rescue Kennels & Cat Sanctuary, Volunteer Animal Care Assistant, 2022, 2023, Assisting with the care and welfare of rescue animals, Cleaning animal enclosures and maintaining hygiene standards, Supporting feeding routines and general animal care, Helping with socialisation and handling of cats and other animals, Working alongside staff and volunteers within the rescue environment
- Grinshill Animal Rescue, Volunteer Animal Care Assistant, 2022, 2023, Supporting day-to-day animal care duties, Assisting with feeding, cleaning and enrichment activities, Helping maintain a calm and safe environment for animals, Supporting the team with general shelter duties and animal welfare
Additional information
- Full UK Driving Licence
- Confident using Microsoft Word, Excel, Outlook and Google Docs
- Passionate about animal welfare and rescue work
- Comfortable working in physically demanding and emotionally challenging environments
Timeline
Barista
Costa Coffee
2025.04 - 2026.07
Part-Time Recruitment Consultant
Supply Today
2024.11 - 2026.07
Pet sitter
Kittys Angels
2024.07 - 2025.01
Bartender / Waitress
The Coalbrookdale Pub
2023.08 - 2023.12
Glass Collector / Bar Staff
The Queens
2022.02 - 2022.08
A-Levels - Psychology, Law, Classical Civilisation
Shrewsbury Colleges Group
2022.01 - 2024.01
GCSEs - English, Mathematics, Sciences, Business, Ancient History, French
Aldridge School
2017.01 - 2022.01