Accomplished professional with expertise in PMO, project management, and office administration. Demonstrates exceptional skills in task management, problem analysis, and leadership & coaching. Highly organised with a proven track record in workload management and budget & forecasting. Adept at minute taking, auditing & compliance, and documentation & reporting. Proficient in MS Office applications and data analysis/processes. Career goals include leveraging interpersonal skills to drive organisational success and efficiency.
Overview
7
7
years of professional experience
Work history
Senior Associate
PwC
Milton Keynes
01.2022 - 04.2025
Currently supporting various Project/Programme Managers in the delivery and implementation of EMEA projects, valued at min 150K to million plus using Agile and Waterfall methodology.
Standing in for PMs in their absence.
Contributing to the continuous improvement of the project delivery capability and the Dayforce Alliance PMO department by revising and optimizing PMO and project implementation processes to align with company policies.
Coordinating & Managing projects from beginning to end, ensuring a smooth transition for customer experience.
Ensuring that projects/programmes are delivered on time and within budget, capturing all RAIDs, and contributing to continuous improvement of project delivery and the PMO department by ensuring governance is followed.
As well as supporting on projects, I took ownership of projects to completion at the request of senior managers.
Project Planning: Collaborating with all practices to define, prioritise, and develop project plans/roadmaps.
Drafting project plans in accordance with expected timelines, prioritising tasks, and assigning resources to various deliverables.
Responsible for Risk Management: Assisting project and programme managers in recording and monitoring project risks, threats, and opportunities, as well as planning and implementing responses.
Budget & Forecasting: Monitoring project budgets and predicting weekly hours per workstreams to assist with cost control and identify potential change requests.
Meeting Coordination: Responsible for scheduling project meetings and site visits to ensure effective communication and collaboration.
I optimized the meeting schedule, resulting in an average time saving of 1 hour per consultant per week, which translated to a cost saving of approximately £10 to 15K within project budgets.
Engaging in weekly project/programme update meetings with PMs and Project Directors, and consulting with clients and internal stakeholders in addition to taking and distributing meeting minutes.
Reporting & Documentation: Prepare monthly executive summary reports and log cases/tickets following Dayforce partner methodology.
Create and distribute meeting materials, update project milestones, and worked with PMs to redesign and modernise presentation decks for better engagement.
Collaborated with Risk Management to ensure adherence to PwC Internal Audit Processes.
Successfully passed five internal audits thanks to a meticulously organised filing system that I designed and maintained.
Mentoring and training existing staff and graduates and working with PwC Social Mobility Team to deliver workplace skills to secondary schools.
Collaborated with the Digital Transformation Testing SME squad to develop AI solutions that assist clients with HRIS implementation by helping to navigate different pricing models and structure them in a way that makes sense commercially for both the business and the client.
Project Support
ASTLEY SIGNS
Kettering
08.2020 - 10.2022
Provided comprehensive project support for the Kettering branch, actively assisting Project Managers with key account projects to ensure timely delivery of products and site readiness.
Supplied health & safety (RAMS) and installation documentation.
Collaborated with Operations Director and Production Manager to write new process to streamline projects from conception to delivery and installation.
This helped to increase the volume of work going through production in a timely manner without putting undue pressure on the production staff.
Monitored projects using the bespoke M1 system and spreadsheets, organising and updating project documentation.
Attended meetings and site surveys, providing status updates to Project Managers.
Collected and collated job-specific costs from all departments, documenting expenditure and tracking additional spending to ensure adherence to the original budget.
Took ownership and managed low-cost projects valued from £500 to £20K from concept through to completion and delivery in a timely manner.
Collaborated with a particular client to increase the number of orders received, thereby boosting the company's revenue.
Contributed to the continuous improvement of project delivery capabilities and conducted internal audits to ensure governance compliance.
Processed invoices and delivery notes for customers, Taking customer card payments.
Provided holiday cover for administration staff, take meeting minutes and any adhoc duties required.
Data Analyst
ASTLEY (Formerly Sign Of The Times)
01.2018 - 08.2020
Acted as key Data Analyst for SOTT, actively collecting and collating statistical data, qualitative and quantitative analysis of work going through the company, ensuring ongoing costs are monitored and reporting to management the financial summaries on a regular basis.
Instrumental to reviewing and implementing new processes for reporting of data by working with software provider using bespoke package and Production Manager to introduce new process for the collection of data.
Collected and collated job specific costs from all departments on a continual basis, collecting job sheet data, documenting expenditure, tracking any additional spend for that job and monitoring each job within the original budgeted amount.
Highlighted immediately any job at risk of exceeding original estimate to Account Manager and when necessary the Operations Director.
Ensured that data collected is available and presented in a format to all involved parties.
Assisted payroll by checking and processing staff overtime.
By analysing the overtime trends and expenses claimed, I was able to save the company approx 5K a month.
Acted as first point of contact for the company by manning reception, answering, screening & forwarding phone calls, welcoming visitors by greeting, directing & announcing visitors appropriately.
Maintain office security by following controlled access via reception desk.
Receive and distribute post.
Processed invoices and delivery notes for customers, Taking customer card payments.
Provided holiday cover for administration staff, take meeting minutes and any adhoc duties required.
Assisted Project Managers with small projects for key accounts, ensuring on time delivery of products and site ready, providing health and safety documents and liaising with clients.
Education
CertCE - Business and Management
Essex University Online
NVQ Level 2 - Business Administration
Tresham Institute
Prince 2 Foundation - Project Management
IT Online
03.2019 - 07.2019
Certificate of Higher Education - Project Management