Georgina Marshall
Irvine
Summary
Dynamic Receptionist Administrator with proven expertise at SecuriGroup, enhancing client experiences through exceptional front desk coordination and efficient mail management. Skilled in document organization and maintaining confidentiality, I consistently deliver professional service while managing appointments and travel arrangements, contributing to a positive business reputation.
Overview
45
45
years of professional experience
Work History
Receptionist Administrator
SecuriGroup
04.2015 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
- Keep reception area clean and neat to give visitors positive first impression.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Generating Certificate of Analysis Reports for our clients each day, by recording the details on a spreadsheet.
- Arranging bookings for hotels taxis & lunches for clients & employees in the coordination of client meetings.
- Preparing the outgoing mail for both Royal Mail and FedEx
- Assisting the Health & Safety Department with administration duties.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
RECEPTIONIST ADMINISTRATOR
AXA PPP Healthcare
03.2014 - 02.2015
- To meet and greet visitors and clients providing administrative support for the Occupational Health team and assist management when required.
- Overseeing the meeting room bookings for client meetings & booking their lunches & refreshments.
- Distributing the incoming mail to the appropriate departments, also preparing the outgoing mail for either TNT or Royal Mail.
- Promptly answered external calls, dealing with matters including bookings and customer queries.
Receptionist Administrator
Shades Window Blinds
02.2005 - 01.2014
- Front of House - Receiving visitors and customers into the showroom.
- To update systems with the progress of sales representatives for the company on a regular basis.
- Assisting with customers, making appointments, and keeping them updated with their order.
- To assist Human Resources in determining suitable candidates for positions within Shades Blinds.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
Customer Service Advisor
I Response
08.2001 - 02.2005
- Responsible for inbound and outbound calls providing a fast and efficient customer service, in a busy working environment.
- I also worked on the reception, taking calls & making appointments.
- I was involved with the recruitment team when they had their recruitment campaign running.
Child Minder
Self Employed
01.1988 - 01.1992
- My duties included being aware of children's needs and abilities within a safe and secure environment.
- Planned exciting activities for children, such as drawing, painting and games, keeping children entertained during care.
- Assisted children with washing and toileting, as well as changing baby nappies when required.
- Encouraged learning development by playing educational games, reading books and helping with homework.
Administrator
Royal Infirmary Glasgow
01.1980 - 05.1982
- My duties were primarily to locate and update patient records, x-ray records and general office work.
- I also worked in the Out Patients department, making appointments & chasing up patients results.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
No Degree -
Glenwood Secondary School
Glasgow06-1976
Skills
- Front Desk Coordination
- Document Organization
- Efficient Mail Management
- Confidential information management
- Call handling
- Client Support
- Phone and email etiquette
- Accurate Data Entry
- Proficient in Microsoft Office
- Multitasking and organization
- Administrative Operations
- Database Management
Gardening
I love to grow new plants, put colour into my garden, I get great satisfaction watching them grow. It also gives me mindfulness whilst I'm out in the garden, being at one with nature, hearing the birds singing.
Timeline
Receptionist Administrator
SecuriGroup
04.2015 - Current
RECEPTIONIST ADMINISTRATOR
AXA PPP Healthcare
03.2014 - 02.2015
Receptionist Administrator
Shades Window Blinds
02.2005 - 01.2014
Customer Service Advisor
I Response
08.2001 - 02.2005
Child Minder
Self Employed
01.1988 - 01.1992
Administrator
Royal Infirmary Glasgow
01.1980 - 05.1982
No Degree -
Glenwood Secondary School
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