Summary
Overview
Work history
Education
Skills
References
Timeline
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Georgina Levers-Mayes

Hucknall,Nottinghamshire

Summary

Highly organised and efficient professional with a strong background in customer service and administrative support. Demonstrates exceptional skills in email correspondence, telephone operation, and Microsoft Office. Known for reliable punctuality, attention to detail, and the ability to maintain discretion and confidentiality. Adept at conflict resolution and maintaining a positive outlook under pressure. Committed to enhancing organisational efficiency through effective ordering of office supplies and flexible problem-solving. Also willing to undergo any necessary training that is needed.

Overview

7
7
years of professional experience

Work history

Support Worker

Nottingham University Hospitals
Nottingham, Nottinghamshire
08.2022 - Current
  • Documented all calls diligently, aiding in record-keeping accuracy.
  • Resolved patient queries by providing accurate information.
  • Prioritised tasks effectively during peak hours for maximum productivity.
  • Upheld privacy regulations whilst handling sensitive caller information, ensuring confidentiality.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Contributed feedback on patient progress leading to adjustments in personalised care plans.
  • Answering 30+ telephone calls per day, compiling detailed notes and promptly forwarding as required.

Outpatients Administrator

Nottingham University Hospitals
Nottingham, Nottinghamshire
12.2020 - 08.2022
  • Handled sensitive patient data, upheld confidentiality standards.
  • Maintained up-to-date knowledge about policies and procedures related to outpatients' administration to optimise operational effectiveness.
  • Ensured seamless communication with clinical staff for effective patient management.
  • Demonstrated proficiency in using hospital information systems for managing outpatient records, appointments, and ensured accuracy at all times.
  • Organised paperwork, reduced clutter in office space.
  • Improved patient satisfaction by handling queries and complaints professionally and promptly.
  • Implemented changes suggested by senior management into day-to-day activities swiftly, showed adaptability to change in work environment.
  • Supported hospital's high service standards by consistently maintaining a positive demeanour whilst dealing with patients and their families.
  • Set new appointments, rescheduled appointments, and sent reminders.
  • Shared communications between medical staff and patients.
  • Collected information from patients via face-to-face or telephone interaction.

Receptionist

Nottingham University Hospitals
Nottingham, Nottinghamshire
02.2019 - 12.2020
  • Handled appointment scheduling to ensure smooth daily operations.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Upheld confidentiality with sensitive information handling procedures.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Kept reception area clean and neat to give visitors positive impression of the company.

Education

GCSEs - English Literature, English Language, Biology, Physics, Chemistry, French

Holgate Academy
Nottingham

GCSEs - Maths

Holgate Academy
Nottingham

Skills

  • Reliable punctuality
  • Email correspondence
  • Discretion and confidentiality
  • Patience and composure
  • Ordering office supplies
  • Positive outlook
  • Keyboard typing speed
  • Telephone operation
  • Organisational efficiency
  • Flexible
  • Customer Service
  • Attention to Detail
  • Conflict Resolution
  • Microsoft Office

References

References available upon request.

Timeline

Support Worker

Nottingham University Hospitals
08.2022 - Current

Outpatients Administrator

Nottingham University Hospitals
12.2020 - 08.2022

Receptionist

Nottingham University Hospitals
02.2019 - 12.2020

GCSEs - English Literature, English Language, Biology, Physics, Chemistry, French

Holgate Academy

GCSEs - Maths

Holgate Academy

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Georgina Levers-Mayes