Georgina Johnston

• Maintained a high-performance work environment by focusing on personnel development of the team to ensure the delivery of the best quality person centred care.
• Streamlined operations by implementing effective standard operating procedures and safe working practices.
• Partnered with senior leadership team to formulate strategic plans that align with organisational goals.
• Ensured compliance with care delivery regulations, thus maintaining company reputation and integrity.
• Undertook budgeting responsibilities, preventing overspending and ensuring financial health of the organisation.
• Achieved improved service delivery with thorough staff training and development programmes.
• Managed daily operations, optimising resources across various departments.
• Produced business plans and continuity plans to maximise growth and minimise cost for company.
• Conflict resolution and assisting with complaints and concerns.

• Managed a large team of professionals to ensure smooth operations in the nursing and residential homes in the East of England.
• Facilitated staff training programmes boosting skills development and performance.
• Improved team productivity for increased regional performance.
• Established quality control standards ensuring adherence to regulatory guidelines.
• Coordinated between multiple departments to ensure seamless business operations.
• Enhanced customer satisfaction with efficient handling of complaints and queries.
• Drove change management programmes for organisational success.
• Monitored health and safety measures for guaranteed compliance.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.

• Created a collaborative work environment for positive team dynamics.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Established clear budgets and cost controls strategies to meet objectives.
• Designed and implemented training to further develop staff based on business goals.
• Oversight of exceptional and person centred care delivery.

• The management of a team of Operation Managers working closely with them to ensure that the twenty residential and nursing homes in the East where being run to their full potential.
• Ensuring that everyone was offered a fantastic home for life as well as being compliant in all regulations.
• Reporting directly to the CEO and COO with any major concerns, complaints or compliance concerns.
• Engaging with all the HO teams including finance, people team, marketing and compliance.
• Completing detailed reports and assisting where needed on all major concerns or complaints preparing RCA where needed.

• Company Overview: (nationwide)
• Responsible for between 6 & 8 residential homes ensuring they where ready for inspection and where fully complaint.
• Supporting the homes with any issues or concerns from maintenance to budgets to everything that residents and the staff team need support with.
• (nationwide)

• Implemented clear quality standards to maintain first-class patient provisions.
• Implemented customer feedback systems to improve service quality.
• Devised strategic plans, leading to better business outcomes.
• Facilitated weekly team meetings, improving interdepartmental coordination.
• Managed staff rosters, ensuring optimal staffing at all times.
• Improved team efficiency by implementing new operational processes.
• Coordinated staff training for improved service delivery.
• Managed daily service operations through strategic care planning.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.

• Becoming the registered manager with CQC and taking on the responsibility of positive change.
• Building, leading, empowering and driving the team to be the best that they could be.
• Local engagement for residents and staff.
• Ensuring that the residents where central and involved to all decisions being made.
• Completing investigation and Disciplinaries where needed.
• Meeting deadlines and budgets.
• Meeting the HO central team on a regular bases and reporting to the Operations Manager where needed.

Working firstly with Saffron Housing Trust overseeing the provision of shelving housing within Norfolk.

Oversight of the decommissioning of some outdated sheltered housing schemes and the commissioning of a multi purpose site in 2009. Transferred over to Age UK Norfolk in 2009 as the Registered Manager of the multi service site.