Speciality coffee
Georgina Holmes
General Manager
Manchester
Summary
Experienced General Manager with a passion for specialty coffee and hospitality. Proven track record in leading cafe operations, developing high-performing teams, and delivering exceptional customer experiences. Skilled in financial management, community engagement, and brand promotion. Eager to bring innovative strategies and a customer-first approach to drive Allpress's growth in the Northern UK Market.
Overview
8
8
years of professional experience
Work History
General Manager
GAIL's
4 2023 - Current
- Led the successful opening of the new GAIL's Didsbury location. Recruited and trained a full team, creating an exceptional customer experience and strong brand presence from day one.
- Site was awarded 'Bakery of Excellence', responsible for training external managers for the North region.
- Building strong relationships with customers, suppliers and team.
- Ensuring compliance with food safety, health and safety and employment law.
- Creating a positive and supportive work place environment through frequent 1-1's.
- Ensuring consistently high customer metrics.
- Recruitment and new starter training plans.
- Driving sales through local marketing whilst building brand awareness.
- Delivering in-depth training to baristas, bakers and managers in order to promote strong team performance.
- Overseeing site maintenance and repairs.
- Setting quarterly budgets and forecasts.
- Controlling stock through orders and weekly stock counts to a gap of 0.5%.
- Managing wastage and labour to ensure maximum controllable profit.
- Creating team schedule with an eye for coverage needs and individual strengths.
- Instilling a fun work place atmosphere whilst aligning with the companies vision.
- Responding to customer complaints with a genuine ear, always with the goal of turning their experience around.
- Organising and running engagement sessions with team
General Manager
Federal Cafe
06.2022 - 04.2023
- Led daily operations of a fast paced, specialty coffee focused cafe, ensuring high quality service and products.
- Optimised staff scheduling and inventory management, balancing efficiency with labour budget constraints.
- Implemented systems to monitor and manage stock, reducing waste and controlling costs.
- Trained and mentored staff in culinary and coffee service skills.
Assistant General Manager
Wagamama Ltd.
05.2021 - 06.2022
- Led and motivated a diverse team of 30+ staff, improving employee satisfaction and reducing turnover by 25%
- Maintained NPS score above 65%
Front of House Manager
Wagamama Ltd.
08.2018 - 05.2021
Team Member
Wagamama Ltd.
03.2017 - 03.2017
Education
Bachelor Of Arts - Broadcast Journalism
University of Salford
Salford 06.2016
Skills
- Cafe Operations Management
- Team Leadership and Development
- Customer Experience Enhancement
- Financial Performance Oversight
- Inventory and Cost Control
- Health and Safety Compliance
- Community Engagement
- Problem-solving and Conflict Resolution
- Local Marketing and Brand Awareness
Technical Proficiencies
- Fourth Analytics
- Power BI
- GoodData
- Labour Productivity Tools
- POS Systems
Interests
Distance running
Climbing
Squash
Timeline
General Manager
Federal Cafe
06.2022 - 04.2023
Assistant General Manager
Wagamama Ltd.
05.2021 - 06.2022
Front of House Manager
Wagamama Ltd.
08.2018 - 05.2021
Team Member
Wagamama Ltd.
03.2017 - 03.2017
General Manager
GAIL's
4 2023 - Current
Bachelor Of Arts - Broadcast Journalism
University of Salford
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