Georgina Griffiths
Aberdeen
Summary
Driven professional with strong organisational and communication skills, demonstrating proficiency in managing administrative tasks and providing exceptional customer service. Adept in coordinating schedules and handling inquiries, ensuring smooth operations and positive interactions with a strong focus on proactive adaptability. Committed to enhancing office efficiency and creating a welcoming environment.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work history
Personnel Coordinator
Omega Subsea
Aberdeen, Aberdeen City
08.2024 - 11.2025
- Oversee complex scheduling tasks, reducing instances of over-or under-staffing.
- Coordinate booking of travel, accommodation, and transportation for offshore personnel and third parties as required.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Improved record keeping system with attention to detail and thoroughness.
- Streamlined office operations by implementing efficient administrative procedures.
- Effectively managed incoming and outgoing calls and mail to maximise office efficiency.
Retail Sales Advisor - Seasonal
Smiggle
Aberdeen, Scotland
06.2023 - 07.2024
- Liaised with potential customers to determine needs and provide recommendations.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Used active listening and relationship-building techniques, with remained knowledge in current stock to assess customer needs and deliver viable
solutions. - Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
Energy consultant
Teleperformance UK
Glasgow, Scotland
12.2018 - 05.2022
- Utilised multi-line telephone system to manage incoming calls effectively.
- Built rapport with new and existing customers to boost client retention.
- Recommended energy efficiency improvement methods to commercial and social audiences.
- Data entry and identifying need for maintenance and repair work, scheduling as necessary, adhering to strict deadlines.
- Created detailed survey reports outlining possible issues and recommended solutions.
- Handled appointment scheduling to ensure smooth daily operations and to deliver outstanding after-sales care through regular communication with customers.
- Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding.
- Liaised with suppliers and product manufacturers to action customer feedback improvements.
Casino cashier
Cashino Gaming
Glasgow, Scotland
09.2017 - 11.2018
- Served customers with excellent customer service skills to facilitate positive experiences.
- Educated players on gaming rules and table etiquette to avoid inappropriate behaviour
- Complied with regulatory standards, Gambling Commission licence objectives and requirements.
- Entered and verified game-related data on computer system.
- Processed tickets, chips and coins, handling large sums of money.
Personal Assistant to the Managing Director
Signature X Ltd
London, England
06.2016 - 08.2017
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Professional processed mail, email and phone enquiries, minimising correspondence backlogs, directing them through appropriate communication channels.
- Organised master calendar of appointments, travel operations and company projects.
- Assisted with special projects and daily operations.
- Prepared for client meetings, including arranging accommodations and building appropriate schedules.
Education
Postgraduate degree - Forensic Science
University of Strathclyde
Glasgow, Glasgow City 09.2017 - 08.2018
Bachelor of Science - Forensic Science
University of East London
London 09.2013 - 06.2016
Foundation Degree in Science - Forensic Science
Uxbridge College
London 09.2011 - 06.2013
GCSEs - GCSE
Convent of Jesus And Mary Language College
London 09.2006 - 06.2011
Skills
- Organisational excellence
- Proactive adaptability
- Positive mindset
- Verbal and written communication
- Strategic decision-making
- Phone etiquette
- Data entry proficiency
References
References available upon request.
Timeline
Personnel Coordinator
Omega Subsea
08.2024 - 11.2025
Retail Sales Advisor - Seasonal
Smiggle
06.2023 - 07.2024
Energy consultant
Teleperformance UK
12.2018 - 05.2022
Casino cashier
Cashino Gaming
09.2017 - 11.2018
Postgraduate degree - Forensic Science
University of Strathclyde
09.2017 - 08.2018
Personal Assistant to the Managing Director
Signature X Ltd
06.2016 - 08.2017
Bachelor of Science - Forensic Science
University of East London
09.2013 - 06.2016
Foundation Degree in Science - Forensic Science
Uxbridge College
09.2011 - 06.2013
GCSEs - GCSE
Convent of Jesus And Mary Language College
09.2006 - 06.2011