Volunteering & Community Engagement
Georgina Goldman
Client Success Manager
Manchester
Summary
Adaptable and client-focused professional with a proven track record of driving engagement, solving problems, and delivering impactful results. Experienced in campaign planning, customer-facing communication, and strategic organisation. Life experience—raising a family, volunteering, and part-time work—has shaped a resilient, empathetic, and solutions-oriented mindset. Recognised for turning challenges into opportunities and consistently ensuring high satisfaction through clear communication and thoughtful, proactive action.
Overview
5
5
years of professional experience
Work History
Client Success Manager
Place Informatics Ltd
08.2024 - Current
- Managed a diverse portfolio of clients, ensuring successful adoption and satisfaction with Place Informatics’ data-driven solutions.
- Built and nurtured strong relationships with key stakeholders, serving as the primary liaison for all client communications and issue resolution.
- Collaborated cross-functionally with internal teams to ensure timely, high-quality delivery of services tailored to client needs.
- Identified and pursued opportunities to cross-sell additional services, contributing to revenue growth and deeper client engagement.
- Analysed client feedback and usage data to uncover trends, proactively addressing areas for improvement through strategic action plans.
Relationship Manager and Software Demonstrator
IntelliCentrics
04.2023 - 08.2024
- Managed a diverse portfolio of clients, delivering tailored solutions through strategic planning and proactive engagement.
- Designed and executed targeted sales and marketing campaigns, resulting in increased customer acquisition and revenue growth.
- Represented the company at key industry events and conferences, enhancing brand visibility and expanding professional networks.
- Optimised account management workflows by leveraging automation tools to streamline outreach and follow-up processes.
- Delivered in-depth product knowledge and value-driven consultations, driving sales through a consultative approach.
- Elevated client satisfaction by continuously monitoring service delivery and implementing improvements to exceed expectations.
Business Development Executive and PA
In2corporate Ltd
05.2023 - 06.2024
- Played a key role in business development by nurturing existing relationships and proactively identifying and cultivating new opportunities.
- Acted as a trusted representative of the CEO, engaging with executive clients, investors, and board members with professionalism and discretion.
- Coordinated Board of Directors meetings, managing logistics, preparing agendas, and ensuring the availability of necessary resources to support effective decision-making.
Membership Executive
Hale Country Club
09.2022 - 05.2023
- Trained and mentored junior staff on best practices for engaging with prospective and existing members, ensuring a consistently high standard of service.
- Implemented and optimised a CRM system to streamline member interactions, enhance tracking, and improve team productivity.
- Fostered strong member relationships by organising exclusive events and wellness workshops, enhancing community engagement and member retention.
- Ensured a seamless guest journey from arrival to departure, handling inquiries, requests, and resolving any concerns with professionalism and care.
- Collaborated with personal trainers to promote their services, supporting long-term member engagement and personalised wellness experiences.
Receptionist and PA
Winston Solicitors
09.2020 - 09.2022
- Drafted high-quality professional documents, including memoranda, client correspondence, and marketing materials, ensuring clarity and brand consistency.
- Responded to client inquiries with efficiency and discretion, resolving issues directly or escalating them to the appropriate legal team when necessary.
- Managed complex scheduling for a team of eight solicitors, coordinating client appointments and internal meetings to support smooth daily operations.
Education
Bachelor of Science - International Fashion Marketing 2:1
Manchester Metropolitan University
Manchester 04.2001 -
Skills
Turning challenges into opportunities
Driving client engagement
Excellent verbal and written skills
Campaign planning and implementation
Training delivery and software presentations
Team leadership
Business growth initiatives
Effective strategic planning
Interests
Personal Development and Wellness
Reading Crime Thrillers
Timeline
Client Success Manager
Place Informatics Ltd
08.2024 - Current
Business Development Executive and PA
In2corporate Ltd
05.2023 - 06.2024
Relationship Manager and Software Demonstrator
IntelliCentrics
04.2023 - 08.2024
Membership Executive
Hale Country Club
09.2022 - 05.2023
Receptionist and PA
Winston Solicitors
09.2020 - 09.2022
Bachelor of Science - International Fashion Marketing 2:1
Manchester Metropolitan University
04.2001 -