Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Georgina Goldman

Georgina Goldman

Client Success Manager
Manchester

Summary

Adaptable and client-focused professional with a proven track record of driving engagement, solving problems, and delivering impactful results. Experienced in campaign planning, customer-facing communication, and strategic organisation. Life experience—raising a family, volunteering, and part-time work—has shaped a resilient, empathetic, and solutions-oriented mindset. Recognised for turning challenges into opportunities and consistently ensuring high satisfaction through clear communication and thoughtful, proactive action.

Overview

5
5
years of professional experience

Work History

Client Success Manager

Place Informatics Ltd
08.2024 - Current
  • Managed a diverse portfolio of clients, ensuring successful adoption and satisfaction with Place Informatics’ data-driven solutions.
  • Built and nurtured strong relationships with key stakeholders, serving as the primary liaison for all client communications and issue resolution.
  • Collaborated cross-functionally with internal teams to ensure timely, high-quality delivery of services tailored to client needs.
  • Identified and pursued opportunities to cross-sell additional services, contributing to revenue growth and deeper client engagement.
  • Analysed client feedback and usage data to uncover trends, proactively addressing areas for improvement through strategic action plans.

Relationship Manager and Software Demonstrator

IntelliCentrics
04.2023 - 08.2024
  • Managed a diverse portfolio of clients, delivering tailored solutions through strategic planning and proactive engagement.
  • Designed and executed targeted sales and marketing campaigns, resulting in increased customer acquisition and revenue growth.
  • Represented the company at key industry events and conferences, enhancing brand visibility and expanding professional networks.
  • Optimised account management workflows by leveraging automation tools to streamline outreach and follow-up processes.
  • Delivered in-depth product knowledge and value-driven consultations, driving sales through a consultative approach.
  • Elevated client satisfaction by continuously monitoring service delivery and implementing improvements to exceed expectations.


Business Development Executive and PA

In2corporate Ltd
05.2023 - 06.2024
  • Played a key role in business development by nurturing existing relationships and proactively identifying and cultivating new opportunities.
  • Acted as a trusted representative of the CEO, engaging with executive clients, investors, and board members with professionalism and discretion.
  • Coordinated Board of Directors meetings, managing logistics, preparing agendas, and ensuring the availability of necessary resources to support effective decision-making.

Membership Executive

Hale Country Club
09.2022 - 05.2023
  • Trained and mentored junior staff on best practices for engaging with prospective and existing members, ensuring a consistently high standard of service.
  • Implemented and optimised a CRM system to streamline member interactions, enhance tracking, and improve team productivity.
  • Fostered strong member relationships by organising exclusive events and wellness workshops, enhancing community engagement and member retention.
  • Ensured a seamless guest journey from arrival to departure, handling inquiries, requests, and resolving any concerns with professionalism and care.
  • Collaborated with personal trainers to promote their services, supporting long-term member engagement and personalised wellness experiences.

Receptionist and PA

Winston Solicitors
09.2020 - 09.2022
  • Drafted high-quality professional documents, including memoranda, client correspondence, and marketing materials, ensuring clarity and brand consistency.
  • Responded to client inquiries with efficiency and discretion, resolving issues directly or escalating them to the appropriate legal team when necessary.
  • Managed complex scheduling for a team of eight solicitors, coordinating client appointments and internal meetings to support smooth daily operations.

Education

Bachelor of Science - International Fashion Marketing 2:1

Manchester Metropolitan University
Manchester
04.2001 -

Skills

Turning challenges into opportunities

Interests

Volunteering & Community Engagement

Personal Development and Wellness

Reading Crime Thrillers

Timeline

Client Success Manager

Place Informatics Ltd
08.2024 - Current

Business Development Executive and PA

In2corporate Ltd
05.2023 - 06.2024

Relationship Manager and Software Demonstrator

IntelliCentrics
04.2023 - 08.2024

Membership Executive

Hale Country Club
09.2022 - 05.2023

Receptionist and PA

Winston Solicitors
09.2020 - 09.2022

Bachelor of Science - International Fashion Marketing 2:1

Manchester Metropolitan University
04.2001 -

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Georgina GoldmanClient Success Manager