Georgina Gill

· Acted as a key point of contact between customers and the brand, ensuring a seamless and positive client experience.

· Collaborated with marketing and sales teams to support brand partnerships and promotional campaigns, providing input based on customer insights.

· Delivered high-level customer service in a fast-paced beauty and sales environment, resolving complex customer inquiries and issues with professionalism and care.

· Assisted in coordinating influencer and brand collaborations, maintaining effective communication between internal stakeholders and external partners.

· Maintained up-to-date product knowledge to offer informed advice and tailored solutions to clients.

• Plan, coordinate, and execute upscale events, such as weddings and business conferences.
• Develop and sustain client connections to secure repeat business.
• Create marketing plans in order to generate new business and clientele.
• Collaborate with various departments, including catering and decor, to create coherent and memorable experiences for guests.
• Oversee contract negotiations, on-site management, and budgeting.
• Coordinate, train and supervise employees.
• Managed supplier relationships to guarantee timely deliveries for events.

• Experience in overcoming objections, closing sales and effectively demonstrating products to customers in outbound sales.
• Used my leadership abilities in order to progress to my team's lead advisor within 4 months.
• Used initiative to excel in establishing strong rapport with consumers.
• Used quick-learning skills to adapt to new given hardware or systems within days in order to maintain sales with customers and quarterly targets.
• Named agent and top seller of the month three times consecutively.
• Ranked 1/36 for sales in July 2023 by developing and implementing successful sales techniques.

• Excellent customer service skills.
• Increased customer sales through upselling and using my own research to recommend food pairings, leading to 3 outstanding customer service awards and 2 monthly sale awards.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Consulted with managers to organize special events and promotions.

• Company Overview: Head Office - Birmingham
• Undertook a week long work experience at Mitchells and butlers Head Office within their marketing department.
• I worked with a range of different departments including Media and Acquisition, Social Media Content and User Experience.
• I completed a range of tasks including competitor research around different promotions they were offering, research into loyalty schemes others sectors offered.
• I also sat in on meetings with a range of clients taking minutes.
• The week offered me a great insight into the different parts of marketing.
• Head Office - Birmingham