Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Georgina Georgiou

Sheffield,England
Georgina Georgiou

Summary

Flexible individual with high level of professionalism, patience and productivity. Possess goal of acquiring leadership skills and maintaining customer loyalty. Self-driven and motivated to go extra mile to serve and assist team. Responsible student aiming to find rewarding career in the computing industry, business market, social media or real estate. Ready to apply and sharpen leadership skills to assist team. Focused on learning ins and outs of any business related field. Willing to relocate.

Overview

11
years of professional experience

Work History

Go Local Extra
Sheffield, South Yorkshire

Retail store manager
09.2019 - 05.2022

Job overview

  • Maintained continuous achievement against period of 2 years ensuring KPIs, increasing store revenue.
  • Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
  • Embodied company vision to achieve extreme business goals and tasks objectives by performing high standards of practice and work with knowledge gained and gathered.
  • Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
  • Recruited and coached high-achieving retail staff.
  • Ensured timely opening and closing of store 4 days per week.
  • Created professional development opportunities for team of 5 through work shifts and ensuring customer satisfactory is met
  • Led and managed thriving team of 5 for 2 years.
  • Curtailed shoplifting incidents by 90% through strengthening site security measures and procedures.
  • Increased customer sales conversions through strategic staff performance incentives.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Diplomatically managed multiple commitments towards customers, staff and operations.
  • Completed opening and closing procedures each day.
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
  • Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Solicited customer feedback to understand customer needs and constantly improve product offerings.
  • Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
  • Set SMART goals for store team, developing staff abilities and increasing sales performance.
  • Challenged and inspired team members to achieve business results.
  • Assisted in recruiting, hiring and onboarding store staff.

Nisa Local
Sheffield , South Yorkshire

Retail sales assistant
11.2013 - 05.2022

Job overview

  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Processed returned or exchanged items and provided refunds to customers.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Followed company procedures and guidelines for smooth retail operations.
  • Took interest in customers' needs and concerns to provide positive advice and product recommendations.
  • Collaborated with sales managers to meet target quotas.
  • Monitored and reported suspicious activity to security officer to avoid theft.
  • Maintained accurate records to track cash handling activities.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.

Shaping Futrues
Market Warsop, Nottinghamshire

Nursery nurse assistant
03.2011 - 03.2011

Job overview

  • Supported the development needs of 20 children aged 4-6 years of age, consistently achieving positive early learning outcomes.
  • Positively contributed to children's learning journeys, tailoring best practice and routines across creativity and organising tasks to meet individual needs of each child.
  • Observed, monitored and recorded the learning development of children, using diary and book to ensure the companies goals were constantly met.
  • Consistently extended children's development by actively seeking and encouraging parental involvement.
  • Performed personal care tasks, including toileting, hygiene support, catering and safety ensuring the highest standard of physical, emotional and social care.
  • Taught alphabet and numeracy to enhance learning experience.
  • Created caring bonds with children for comfort and safety within nursery.
  • Recorded and informed manager regarding injuries and accidents.
  • Observed children to detect problematic behaviour.
  • Practiced child protection and health and safety measures to comply with guidelines.
  • Informed parents and staff members regarding activity of children.

Education

The Open University
Milton Keynes

Bachelor of Science from Computing, IT and Business
12/2019 - 12/2023

University Overview

  • Honours Degree
  • Graduate with Computing, IT and Business Degree
  • Courses completed - The computing and IT project (TM470), Creating futures : sustainable enterprise and innovation (B327), Web, mobile and cloud technologies (TM352), Leadership in a changing world (B329), Managing IT: the why, the what and the how (TM254), Object-oriented Java programming (M250), Exploring innovation and entrepreneurship (B205), Introduction to computing and information technology 2 (TM112), An introduction to business and management (B100), Introduction to computing and information technology 1 (TM111)

Sheffield College
Sheffield

Diploma of Higher Education from Business
09/2015 - 07/2016

University Overview

  • 3 credits at Level 2, 57 credits at Level 3
  • Subjects studied - Academic Writing Skills, Presentation Skills, Research Skills, Business Structures, Communications, Developing a Business Plan, Finance for Business, Human Resources in Organisations, International Trade and Development, Marketing Concepts, Organisational Structures, Principles of Management, UK Economic Environment, Number and Graphical Representation, Exploring Numerical Analysis of Statistical Data.

Skills

  • Retail management
  • Customer care/sales
  • Inventory data analysis
  • Cash management
  • Team-working/Leadership
  • Coding
  • Computing/Technology
  • Revenue growth
  • Performance strategy
  • Marketing/Advertising
  • Problem-solving/Creativity
  • Programme development and management



Timeline

Retail store manager

Go Local Extra
09.2019 - 05.2022

Retail sales assistant

Nisa Local
11.2013 - 05.2022

Nursery nurse assistant

Shaping Futrues
03.2011 - 03.2011

The Open University

Bachelor of Science from Computing, IT and Business
12/2019 - 12/2023

Sheffield College

Diploma of Higher Education from Business
09/2015 - 07/2016

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Georgina Georgiou