Georgina Ferreira
Marlow,Buckinghmashire
Summary
Motivated customer insights analyst with 7 years experience helping clients and stakeholders understand their customers and product with data-driven actionable insights. Is looking for their next challenge in a more senior position. Also has a keen interest in company culture and has led initiatives aimed at improving culture within the workplace.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Insights Analyst
Rungway
London
2023.04 - 2024.01
- Provide clear, concise and data-driven reports to inform a wide range of clients of key trends within their workplace on a monthly, quarterly and annual basis
- Lead role defining best practice and operational procedures to aid the scale-up goal
- Lead role in the Culture Club
Data Processor & Researcher
Bumble
London
2020.10 - 2023.03
- Co-management of tracking programme including three company performance trackers (i.e. CX, brand health, QBRs). This involved processing large data sets, pulling out key trends, data visualisation and creation of dashboards for ELT and the wider business on a monthly and quarterly basis
- Independently managing and conducting end-to-end ad-hoc quantitative research for key stakeholders
- Data processing for the rest of the research team
- Tracking available sample and outgoing surveys to ensure consistent sample availability using internal CRM system
Insights Executive
HPS Group
Marlow, Buckinghamshire
2019.11 - 2020.02
- Analysis of secondary research to help inform the client of target audience and their customer journey
Research Executive
TTI Global
Slough
2018.01 - 2019.01
- Part of a small team running an annual automotive syndicated survey
- Included analysis of large data sets, pulling insights, report writing, stakeholder management and project management
Research Executive
Critical Research
Watford, Hertfordshire
2017.05 - 2017.08
- Three month paid internship involving running relatively small quantitative projects, including trackers
Education
Bachelor of Science - Psychology
2014.09 - 2017.05
Skills
- Brand health and performance tracking research
- Executive report writing and visualisation
- Research operations and automation
- Questionnaire design and scripting
- Data collection and processing
- Project management
- Time management
- Problem-solving
- Critical thinking
- Communication
- Adaptability
- Ability to work under pressure
- Use of various software (ie MS Suite, Askia, Tableau, Q, Power BI, Domo, Survey Monkey)
- GDPR trained
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Insights Analyst - Rungway
2023.04 - 2024.01
Data Processor & Researcher - Bumble
2020.10 - 2023.03
Insights Executive - HPS Group
2019.11 - 2020.02
Research Executive - TTI Global
2018.01 - 2019.01
Research Executive - Critical Research
2017.05 - 2017.08
University of Reading - Bachelor of Science, Psychology
2014.09 - 2017.05