Summary
Overview
Work History
Education
Skills
Voluntary Work
Timeline
Georgina Daniels

Georgina Daniels

Live Events, Culture and Entertainment Producer

Summary

Hello! I'm Georgina, I go by G, George, Gene or Gina. Thanks for reading my CV. I'm really proud of all the experiences and roles that I have acquired in my 25 short years of being on planet earth, and I hope you will find them relevant to the role I am applying for. I have a lot to say about who I am, I hope you don't mind!

Since school age, I have immersed myself in forms of creativity, entertainment and performance. I started learning the guitar aged 9, discovered I had perfect pitch and since then have carried a tune like a jukebox. Most days, I can't go 2 steps without listening to music and have a wide and eclectic taste.

During university, I took on a thriving student society named the Rock Society, and shared my love of music with other students through event organising, gig going and socials galore. In addition, I was social secretary for the Jewish Society and organised events and outreach based on my cultural connection and faith.

I have involved myself in the entertainment and cultural sector through freelance work with live music promoters as a stage manager at numerous venues, and improved on customer interaction and effective communication with other key members of live events, e.g. security, front of house, sound engineers, venue managers and facility staff. I have worked in various music venues in Front Of House roles, as well as taking on some hospitality work, healthcare roles and even a Pub Crawl Leader!

In short, I am looking for the next chapter in my work life that builds on existing events management skills with a company that will help to guide, support and encourage my already excellent understanding of London's entertainment hive.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Freelance Artist Liaison and Ticketing Rep

Freelance
London
02.2022 - 12.2023
  • I acted as artist liaison support for bands that were being promoted by London and Manchester-based events promoters
  • As well as stage managing shows, I would assist in door duties, i.e. checking all customers had valid tickets
  • I ensured all artists were paid (if there was payment) and had access to amenities within the venue
  • I liaised with venue security and staff to ensure the event ran on time and ended by curfew
  • I made sure to resolve any ticketing issues , customer complaints and unforeseen circumstances quickly and efficiently

Box Office Assistant

The Garage Islington
London
06.2022 - 12.2022
  • My role involved operating ticket scanning and sales during 100-600 capacity concerts
  • I was responsible for all cash and card transactions made at the box office and cloakroom, and for generating sales reports at show get-out
  • I maintained excellent standards of customer service, and went above and beyond to ensure satisfaction
  • I checked customer tickets against a printed list of all ticket purchases (often from multiple ticketing sites) and guestlist names
  • I ensured that the entrance to the venue was safe and free from hazards, and liaised with security staff to ensure that all customers were complying with entry requirements
  • The venue had a smaller, upstairs venue for smaller artists (150 max) where I would operate both ticketing and cloakroom duties
  • I gave out Access All Areas passes to those needing them during the show, and liaised with the artist teams to ensure all aspects of the live event were successful

Sunday Manager

All Aboard
London
07.2022 - 10.2022
  • I was responsible for driving sales and maximizing profit of donated goods, e.g. clothing, homeware, books, CDs and vinyl
  • I ensured the shop floor was tidy and well-stocked for customers
  • I interacted with customers who were browsing
  • I ensured the till ran correctly, and cashed up at the end of trading hours
  • I was a trusted key-holder and lone working competent
  • I frequently worked with volunteers and staff to maintain the charity mission in raising money

Ticketing Representative

DICE
London
09.2021 - 06.2022
  • I scanned tickets on customer's devices at the front entrance to venues across London
  • I submitted feedback post-event pertaining to its success, sometimes needing to flag any standout interactions about the venue or customer base
  • Represented the DICE brand at events

Visitor Services Assistant

Alexandra Palace
London
09.2021 - 05.2022
  • I was front of house at a historical site & Grade 2 Listed Building
  • Supported the VSA team during events across the palace, e.g theatre productions, live music, sport, exhibitions, seasonal activities and corporate events
  • I demonstrated excellent customer service, and a natural ability to troubleshoot ticketing/ entry issues during events efficiently
  • I would cover the welcome desk and event information point, responding to enquiries via email, social media, on the phone and in person
  • I supported customers with access requirements to safely enter, move about and exit the venue
  • Assisted patrons with seating by giving directions and lighting paths
  • Refused admittance to patrons on basis of venue policies or for lack of ticket possession
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment

Bartender

Nambucca London
London
01.2020 - 05.2022
  • Bartender Supervisor at a Grassroots/ Independent venue before its permanent closure
  • I ran the bar and served drinks to ticket holders at events
  • I maintained excellent customer interactions during my shift
  • I organised the cloakroom, logged lost property, restocked fridges and closed the bar post-event
  • I assisted bands and artists loading in and out of the venue
  • I assisted with stock management
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Set up glassware, liquor and other necessary supplies for special events
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Served high customer volumes during special events, nights and weekends

Gamesmaster and Stage Management Assistant

The Drop, Immersive Theatre - Swamp Motel
London
01.2022 - 03.2022
  • I worked at an immersive theatre and escape room experience in FOH and stage management duties
  • I made first contact with players, followed a script in keeping with the experience's plot, made them aware of fire safety and passed on tips to maximize enjoyment
  • I ensured all areas accessible to the customer were clean, safe from hazards and COVID compliant
  • I made sure that all players were signed in and ready to start on time, which required basic IT tasks such as monitoring the inbox, updating spreadsheets with timestamps, and checking the CRM for details of all customers booked for that day
  • I kept contact by radio with operatational staff at all times, resetting the lifts exactly as directed for next users.

Street Fundraiser

OneSixty Fundraising
London
09.2020 - 04.2021
  • I increased fundraising numbers by leveraging effective communications and outreach strategies
  • I represented multiple charitable partners, e.g. Centrepoint, the Mental Health Foundation and Scope, on the streets of busy London shopping districts like Angel, Shoreditch High Street, High Holborn and Croydon
  • Collaborated with team members to achieve target results
  • Attended ongoing team talks and staff training to ensure that I communicated accurate information about each charity's mission
  • Used an iPad to sign up new donors
  • Ensured COVID compliance by updating health status before every shift, maintaining social distance between co-workers and pedestrians, and wearing correct PPE
  • Always displaying my ID badge and wearing correct uniform

Junior Front of House Manager

wagamama
London
09.2017 - 09.2019
  • Greeting customers, taking orders of food and drink and maintaining excellent customer interaction throughout shift
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Bussed and reset tables to keep dining room and work areas clean
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
  • Used cash registers and credit card machines to cash out customers
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Checked identification for minimum age for sale of alcoholic beverages
  • I set up and closed the restaurant outside trading hours and ensured that all restaurant items were easily accessible for customers, e.g. cutlery, chopsticks, table sauces etc. For BOH staff, ensuring takeaway bowls, lids, bags etc were in easy reach

Waitress and Events Assistant

Shinfield View Care Home Reading
12.2016 - 09.2017
  • I helped to serve breakfast, lunch and dinner to residents at a private care home during my first year of university
  • I prepared all dining areas with cutlery, plates, fridgestuffs, tea, coffee and sugar etc
  • I checked all areas were safe and hazard-free from residents with age and mobility-related difficulties
  • Logging of resident's dietary requirements and liaising with care staff to ensure correct documentation of new or existing residents
  • I had access to care plans in order to log their food habits
  • I also assisted the activities team with weekly events for the residents to welcome family, friends and guests to the care home with a variety of entertainment, e.g. live music, comedians, magicians, dancers and school choirs
  • I used my working knowledge of healthcare and the challenges faced in palliative care to ensure that residents were comfortable

Education

GCSE -

Jewish Free School
09.2012 - 08.2014
  • I completed mandatory subjects and additional subjects in Drama (A), Music (A) and History (A)
  • Completed Math's, Science and Religious Studies
  • During the period of study, I was able to fit in dedication to the music and drama department as a performer and instructor in extra-curricular activities

A-Levels -

Jewish Free School
09.2014 - 08.2016
  • I studied English Literature (B), History (A) and Psychology (A)
  • During my period of study, I facilitated the music and drama department as a performer, instructor and stage manager of concerts, performances and extra-curricular classes for younger students

Diploma of Higher Education - Psycholinguistics and Speech Disorders

University of Reading
09.2016 - 05.2019
  • During my period of study, I completed placements in various healthcare environments including hospitals, care homes, drop-in clinics, private hospitals, client homes, schools and nurseries
  • This was an NHS funded healthcare programme of which I positively influenced day-to-day operations - I was DBS checked and entrusted with confidential documents and information
  • I completed modules of study into linguistics, phonetics and phonology, grammar, language acquisition, developmental milestones, childhood and adulthood psychology, audiology and ENT disorders, medicine and dentistry
  • I contributed skills to the Berkshire healthcare system by assisting various Speech and Language Therapists, healthcare assistants, school staff and up to 500 individual clients and their surrounding families

Certificate in Live Sound -

Saffron Sounds
09.2022 - 09.2022
  • I learnt various sound setups that support live bands and DJs, along with the basics of how to use a live mixing desk
  • The studio sound course was focused on capturing and reproducing audio in live settings and covered mixing using a mixing desk
  • At the end of the course, I used these skills to mix sound for three artists performing that night at Strongroom Bar in Shoreditch, where the course took place

Disability Equality Training for Live Events -

Attitude Is Everything
  • I learnt how getting disability access right can be good for business
  • Explored examples of good and bad access provision
  • Learn about my responsibility under the 2010 Equality Act
  • Explored how to make events accessible
  • Learnt the importance of terminology and why we must include deaf and disabled people in our events

Hospitality E-Learning Courses

Mapal-OS
  • I have completed modules that cover food safety, compliance, service, management, GDPR and technical skills
  • I have excellent hospitality skills and am always putting the skills I have learnt from the e-learning platforms in to action


Skills

    Creative Thinking

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Voluntary Work

I have done extensive voluntary work in various capacities, including:


  • Tech Refurbisher and runner at Screenshare
  • Volunteer at Sadeh farm
  • Food Service and Comms volunteer at Bounds Green Food Bank
  • Activities Coordinator at a care home during the COVID-19 pandemic
  • University Society committee member of two different societies
  • Young People's Programme ambassador for the Alexandra Palace Creative Learning Team (including paid presenting work)
  • Volunteer facilitator for the Artist's Walk Art Trail at Alexandra Palace Park and Palace
  • Volunteer shop assistant at North London Hospice

Timeline

Saffron Sounds - Certificate in Live Sound,
09.2022 - 09.2022
Sunday Manager - All Aboard
07.2022 - 10.2022
Box Office Assistant - The Garage Islington
06.2022 - 12.2022
Freelance Artist Liaison and Ticketing Rep - Freelance
02.2022 - 12.2023
Gamesmaster and Stage Management Assistant - The Drop, Immersive Theatre - Swamp Motel
01.2022 - 03.2022
Ticketing Representative - DICE
09.2021 - 06.2022
Visitor Services Assistant - Alexandra Palace
09.2021 - 05.2022
Street Fundraiser - OneSixty Fundraising
09.2020 - 04.2021
Bartender - Nambucca London
01.2020 - 05.2022
Junior Front of House Manager - wagamama
09.2017 - 09.2019
Waitress and Events Assistant - Shinfield View Care Home Reading
12.2016 - 09.2017
University of Reading - Diploma of Higher Education, Psycholinguistics and Speech Disorders
09.2016 - 05.2019
Jewish Free School - A-Levels,
09.2014 - 08.2016
Jewish Free School - GCSE,
09.2012 - 08.2014
Attitude Is Everything - Disability Equality Training for Live Events,
Mapal-OS - , Hospitality E-Learning Courses

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Georgina DanielsLive Events, Culture and Entertainment Producer