Georgina Brookes
Much Wenlock
Summary
A compassionate and patient individual with a can do attitude. Good communication skills developed during customer facing jobs while working in a team and adapting service to customer's needs effectively whilst under time constraints.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Restaurant Waitress
The Raven
Much Wenlock, Shropshire
10 2019 - 1 2020
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Greeted guests pleasantly and professionally, promoting positive customer experiences.
- Regularly checked on guests to ensure individuals had their desired dining experience throughout service and catered for any needs that arose.
- Worked individually to carry out tasks and staying calm under pressure while working as sole individual serving up to 7 tables at once.
- Communicated effectively with other members of staff to ensure that food was distributed efficiently to each person.
Customer Service Assistant
Catherine's Bakery
Much Wenlock, Shropshire
04.2018 - 12.2019
- Assisted customers with varying questions about over 50 products using service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Completed transactions using till and handled money.
- Developed friendly and professional relationships with other members of staff.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Health Care Assistant
English Care
Much Wenlock, England
6 2022 - 5 2023
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Aided patients with walking and limb exercises.
- Observed patient skin conditions and reported findings to registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Developed professional relationship with other members of care team, residents and their family to best support the resident in a personalised way to best suit their needs.
- Identifying and observing any areas of vulnerability in which a resident may need support in to prevent any undue harm.
- Provising support for family members needing information about services we provide fand signposting where they would get more specialised information if required.
Education
NVQ Level 4 - Primary Education
Nottingham Trent University
Nottingham07.2021
A-Levels - Biology
Shrewsbury College
Shrewsbury07.2020
A-Levels - Chemistry
Shrewsbury College
Shrewsbury07.2020
A-Levels - BTEC: Health and Social Care Level 3 Certificate
Shrewsbury College
Shrewsbury07.2020
A-Levels - BTEC Health and Social Care Level 3 Subsidiary Diploma
Shrewsbury College
Shrewsbury07.2020
GCSEs - Biology
William Brookes School
Much Wenlock07.2018
GCSEs - Chemistry
William Brookes School
Much Wenlock07.2018
GCSEs - English Literature
William Brookes School
Much Wenlock07.2018
GCSEs - English Literature
William Brookes School
Much Wenlock07.2018
GCSEs - French
William Brookes School
Much Wenlock, Shropshire07.2018
GCSEs - Geography
William Brookes School
Much Wenlock07.2018
GCSEs - History
William Brookes School
Much Wenlock07.2018
GCSEs - Maths
William Brookes School
Much Wenlock07.2018
GCSEs - Physics
William Brookes School
Much Wenlock07.2018
NVQ Level 1 - German
William Brookes School
Much Wenlock07.2016
Skills
- Previous experience caring for elderly relatives with dementia
- Experience with ongoing health surveillance of disabled relative to cater for individual's varying needs over time
- Experience caring for person with type 2 diabetes
- Comfortable handling equipment and recording necessary information to monitor people's ongoing conditions such as blood glucose monitors and battery operated blood pressure monitors
- Good understanding of handling data in confidential ways and compliant with safeguarding policy outlined in Health and Social Care and Primary Education courses
- Effective communication with staff members and elderly people
- Resilient while working independently after instruction and effective training
- Previous handling and administering of prescribed and controlled medications
- Good computer literacy
Certification
- First Aid Training
- Moving and Handling Training
- Infection Control Level 2
- Person-Centered Care Planning and Record Keeping
- Health and Safety in Care
- Basic Observations for Healthcare Staff
- Handwashing and PPE
- Food Hygiene in Care
- Equality, Diversity and Inclusion in Care
- Safegaurding and the Protection of Adults Level 2
- Dysphagia
- The Mental Capacity Act
- Fire Safety in Care
- Dementia Awareness
Timeline
Customer Service Assistant
Catherine's Bakery
04.2018 - 12.2019
Restaurant Waitress
The Raven
10 2019 - 1 2020
Health Care Assistant
English Care
6 2022 - 5 2023
NVQ Level 4 - Primary Education
Nottingham Trent University
A-Levels - Biology
Shrewsbury College
A-Levels - Chemistry
Shrewsbury College
A-Levels - BTEC: Health and Social Care Level 3 Certificate
Shrewsbury College
A-Levels - BTEC Health and Social Care Level 3 Subsidiary Diploma
Shrewsbury College
GCSEs - Biology
William Brookes School
GCSEs - Chemistry
William Brookes School
GCSEs - English Literature
William Brookes School
GCSEs - English Literature
William Brookes School
GCSEs - French
William Brookes School
GCSEs - Geography
William Brookes School
GCSEs - History
William Brookes School
GCSEs - Maths
William Brookes School
GCSEs - Physics
William Brookes School
NVQ Level 1 - German
William Brookes School