Georgina Lee
Southampton,Hampshire
Summary
HR and Payroll Specialist with extensive experience in managing payroll processing, employee onboarding, and absence records. Proficient in Select HR, Select Pay, Access RDB, Edays, and Microsoft 365, with a strong ability to enhance office administration and support business operations. Demonstrated expertise in time management and communication, ensuring accuracy in HMRC and RTI submissions while adhering to HR compliance standards. Proven track record of meeting deadlines in both remote and office settings, adaptable to various work environments.
Overview
14
14
years of professional experience
Work history
Receptionist/Head Receptionist
Pathfinder Personnel Limited
Southampton
08.2025 - Current
- Welcomed guests upon arrival and registered vehicles during check-in.
- Executed required security procedures while issuing barcoded receipts.
- Maintained accurate records of guest registrations and vehicle information.
- Oversaw safe removal of luggage from guest vehicles for secure transfer.
- Coordinated transport of vehicles to secure compound within port.
- Guided guests to luggage drop-off point, assisting with terminal movement.
- Advised guests on use of trolleys available in car park when necessary.
HR and Payroll Assistant
Southampton Cargo Handling Ltd
Southampton, Hampshire
10.2016 - 07.2025
- To deputise for SCH's Payroll Supervisor during periods of sickness and absenteeism
- To maintain all confidential electronic and paper-based filing system
- To maintain company HR database as appropriate ensuring that employee records are kept up to date, anomalies and inconsistencies are addressed and that housekeeping is undertaken as appropriate
- Any other HR duties as required by SCH.
- Assisted with meetings and presentations within company.
- Performed pre-employment check tasks including Right to work and DVLA and following new starter processes prior to joiner's probation date.
- Monitoring employee absences.
- Assisted with employee relations issues such as disciplinary actions and redundancies by taking full and accurate meeting minutes and storing data in Simply Personnel and Select HR upon completion.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Prepared all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Expertly managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts in a timely manner, keeping relevant staff informed of changes.
- Administered weekly and monthly payroll for 200+ employees, using Select Pay.
Payroll clerk
Pathfinder Personnel
Southampton
05.2012 - 10.2016
- To fully process weekly payroll for, salaried employees
- Chase senior employees for missing information where necessary.
- Any other payroll duties as and when required.
- Maintained records for new starters and leavers.
- Handled all payroll queries by telephone, email and any queries in-house.
- Maintained data confidentiality when filing documents.
- Maintained Access Payroll system, ensuring all data is accurate and relevant.
- Generated and distributed payslips through post or collection.
- Managed payroll for 200+ employees.
Head Receptionist
Cruise & Passenger Services
Southampton
07.2011 - 03.2015
- Work alongside our CPS team to ensure smooth running of the operation.
- Prepare handsets for the day’s turnaround and any associated paperwork.
- To fulfil customers expectations with regards to booking in vehicles.
- To ensure that all company equipment, specific to the CPS operation is maintained and serviceable.
- Ensure all customer facing staff maintain the highest standards at all times with regards to attitude and appearance.
- To be flexible and fully support the Companies, business, aims and objectives.
- Maintain the Companies quality process and compliance standards/procedures.
- To ensure that the companies H & S policy and procedures are strictly adhered to at all times, by maintaining and instilling in others a safe working environment.
- Handle all booking queries as and when the queries arise.
- Take payments as and when required.
- Monitor customers throughout the day against vessel manifest.
- Ensure that all relevant paperwork is completed at the end of each shift and handsets are downloaded and placed on charge ready for the next vessel.
- To check in customer vehicles and to ensure that all the necessary details are recorded for each customer.
- To ensure that all vehicle keys are tagged with standard information.
- To ensure that all customers are dealt with in a professional and timely manner.
- To provide support and work closely with CPS Management team.
- To ensure that incident reports concerning any damage to customer vehicles are produced and reported in a timely manner.
- Maintain excellent communications with customers, managers and CPS team at all times.
- To maintain a clean and safe working environment by encouraging good house-keeping.
- Created, developed and motivated a team of 10 receptionists to consistently meet and exceed department goals.
Education
Avado Learning CIPD - HR Level 3 Qualification - Human Resources
Avado Learning Platform
Diploma - Information Technology
Southampton City College
GCSE -
Chamberlayne Park School
Skills
- CIPD Level 3 Foundation Certificate in People Practice
- Holiday and absence records
- Starters and leavers management
- Select HR / Select Pay/Access RDB/ Edays
- HR and payroll procedures
- Detail and deadline driven
- HMRC & RTI submissions
- Verbal and written communication
- Excellent time management
- Fast typing speed
- HR policies
- Office administration and support
- Computer literacy
- Team Player or can work alone
- Payroll input and processing
- Microsoft Office 360
Timeline
Receptionist/Head Receptionist
Pathfinder Personnel Limited
08.2025 - Current
HR and Payroll Assistant
Southampton Cargo Handling Ltd
10.2016 - 07.2025
Payroll clerk
Pathfinder Personnel
05.2012 - 10.2016
Head Receptionist
Cruise & Passenger Services
07.2011 - 03.2015
Avado Learning CIPD - HR Level 3 Qualification - Human Resources
Avado Learning Platform
Diploma - Information Technology
Southampton City College
GCSE -
Chamberlayne Park School