Georgia Rose Small
Midsomer Norton
Summary
Experienced in Spa and Wellness industry with focus on team leadership and customer satisfaction. Capable of elevating Spa operations, enhancing guest experiences and fostering team growth through hands-on management, innovative treatments and quality service. Strong in training staff, implementing operational procedures and driving revenue growth based on extensive industry knowledge.
Overview
14
14
years of professional experience
Work history
Spa Supervisor
Babington House, Soho House
01.2024 - Current
- Supervised team of therapists to optimise service delivery efficiency.
- Briefed and motivated staff to deliver daily operational requirements.
- Followed employee rotas to ensure adequate staffing levels to suit the business needs.
- Optimised work schedules to meet project deadlines and operational demands.
- Assisted in budget preparation to control expenditure effectively.
- Calculated and processed monthly commissions accurately.
- Ensured precise payment of weekly gratuities for all staff.
- Directed front-of-house operations, maintaining high company standards.
- Facilitated daily opening and closing procedures of Health Club Spa.
- Forged strong relationships with suppliers to support operational needs.
Lead Therapist/Site Trainer
Babington House, Soho House
07.2018 - 01.2024
- Provided comprehensive body and facial treatments in high-end spa setting.
- Facilitated client consultations for personalised care and product recommendations.
- Trained new and existing Spa team members on operational procedures, product usage and third-party products.
- Directed training programs for newly-hired therapists resulting in quick onboarding process.
- Executed stock takes to ensure precise inventory management.
Controlled orders and stock levels to meet operational demands efficiently.
Beauty Therapist
Babington House, Soho House
07.2015 - 07.2018
- Delivered comprehensive body and facial treatments at independent beauty spa.
Provided tailored client care and expert product advice to enhance service quality. - Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
- Delivered exceptional customer service for repeat business and positive reviews.
Spa Therapist
Thermae Bath Spa
01.2015 - 07.2015
- Executed all body and facial treatments within spa environment.
Provided comprehensive client care and aftercare guidance. - Enhanced client satisfaction with spa services by effectively responding to concerns or complaints.
- Enhanced relaxation by utilising aromatherapy during treatments.
Customer Assistant
Boots
10.2013 - 07.2015
- Engaged customers to provide assistance with products and store locations.
Participated in launches and promotions of new and existing products.
Processed customer payments through self-service kiosks and traditional checkout.
Delivered exceptional customer service to enhance the shopping experience.
Beauty Therapist
All About You
04.2013 - 01.2015
- Managed reception tasks to enhance client experience.
Delivered professional treatment advice alongside product sales.
Processed client payments efficiently to support transaction integrity.
Silver Service Waitress
Moody Goose Restaurant
09.2011 - 06.2013
- Engaging customers and advising on menu selections.
- Ensured prompt delivery of orders, resulting in positive feedback.
- Maintained a professional demeanour whilst serving high-profile clients.
- Liaised effectively between kitchen staff and diners for seamless service.
Education
VTCT Level 4 Semi Permanent Eyebrow Enhancement -
Emerald Florence Academy
2023 - 2023
Level 3 - Teaching and Education
City of Bath College
02.2018 -
NVQ level 3 - Media Make-up
Norton Radstock College
09.2014 - 06/2015
NVQ level 3 - General Beauty Therapy
City of Bath College
09.2013 - 06/2014
NVQ level 2 - General Beauty Therapy
City of Bath College
09.2012 - 06/2013
Skills
- First Aid Trained
- Soho House Train the Trainer
- The Gel Bottle Product Trained
- Jennifer Young Oncology Diploma
- Skin Ceuticals Product and Treatment Trained
- Sienna X Brand Training
- Deep Tissue Massage
- Dermalogica Brand Training
- Constructive feedback delivery
- Budgeting and financial management
- Training and Development
- Payroll processing
- Respectful engagement
- Risk Assessments
- Spa operations management
- Staff rostering experience
Awards
Duke of Edinburgh Silver Award, Duke of Edinburgh Bronze Award
Timeline
Spa Supervisor
Babington House, Soho House
01.2024 - Current
Lead Therapist/Site Trainer
Babington House, Soho House
07.2018 - 01.2024
Level 3 - Teaching and Education
City of Bath College
02.2018 -
Beauty Therapist
Babington House, Soho House
07.2015 - 07.2018
Spa Therapist
Thermae Bath Spa
01.2015 - 07.2015
NVQ level 3 - Media Make-up
Norton Radstock College
09.2014 - 06/2015
Customer Assistant
Boots
10.2013 - 07.2015
NVQ level 3 - General Beauty Therapy
City of Bath College
09.2013 - 06/2014
Beauty Therapist
All About You
04.2013 - 01.2015
NVQ level 2 - General Beauty Therapy
City of Bath College
09.2012 - 06/2013
Silver Service Waitress
Moody Goose Restaurant
09.2011 - 06.2013
VTCT Level 4 Semi Permanent Eyebrow Enhancement -
Emerald Florence Academy
2023 - 2023
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